Receptionist in Ramsgate

The GP practice receptionist is responsible for undertaking a wide range of reception duties and providing support to the multidisciplinary team. Duties may include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of personal information and assisting patients as required.

Main duties of the job

• Act as a central point of contact for patients, the distribution of information, messages and enquiries for the clinical team.
• Liaise with the multidisciplinary team members and external agencies such as secondary care and community service providers.
• Be flexible to cover additional hours as required by the needs of the surgery and be happy to work between 7:45 and 18:30 on a rota basis.

About us

Newington Road Surgery is a leading NHS General Practice located in Ramsgate, Kent, committed to delivering high-quality, patient-centred primary healthcare. The practice serves a diverse population and aims to provide accessible, safe, and effective care tailored to individual needs. Our mission is to offer comprehensive medical services that promote health and wellbeing within our community. We value clinical excellence, patient satisfaction, and continuous improvement, ensuring that care is delivered with compassion and professionalism. Newington Road Surgery strives to maintain the highest standards of clinical care and patient experience. Our team of experienced GPs, nurses, and administrative staff work collaboratively to ensure timely access to services and continuity of care. The practice is regularly inspected by the Care Quality Commission and has consistently achieved a Good rating, reflecting its dedication to safe and effective healthcare delivery.

Job responsibilities

• Maintain and monitor practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls, dealing with the caller's request appropriately.
• Signpost patients to the correct service.
• Initiate contact with and respond to requests from patients, team members and external agencies.
• Data entry of new and temporary registrations and relevant patient information as requested.
• Input data as necessary onto patients' healthcare records.
• Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters.
• Manage all queries as necessary in an efficient manner.
• Carry out system searches as requested.
• Support all clinical staff with general tasks as required.
• Photocopy documentation as required.
• Maintain a clean, tidy and effective working area.
• Monitor and maintain the reception area and notice boards.

In addition to the core responsibilities, the Receptionist may be requested to:

• Action incoming emails and correspondence as necessary.
• Complete opening and closing procedures in accordance with the rota.
• Partake in audit as directed by the audit lead.
• Support admin team, providing cover during absences.
• Scan patient related documents and attach scanned documents to patients' healthcare records.

Person Specification

Experience

• Experience in a GP practice.
• Experience with EMIS.
• Clear, polite telephone manner.
• Competent in the use of Office and Outlook.

Qualifications

• Educated to GCSE level or equivalent.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.