At a Glance
- Tasks: Engage with customers, build relationships, and create opportunities for the sales team.
- Company: Leading tech business in security and surveillance solutions.
- Benefits: Competitive salary, supportive team environment, and skill development.
- Other info: Join a growing company where your contributions matter.
- Why this job: Make a real impact by connecting with people and driving business growth.
- Qualifications: Strong communication skills and a proactive approach to customer engagement.
Hedge End, United Kingdom | Posted on 26/06/2026
We’re working with a leading technology business that provides innovative security and surveillance solutions to customers across the UK. Due to continued growth, they’re looking for a Customer Engagement Executive to join their team and become a key part of their customer journey.
This is a fantastic opportunity for someone who enjoys speaking with people, understanding their needs, and creating meaningful conversations that lead to successful business relationships.
The OpportunityAs a Customer Engagement Executive, you’ll be the first point of contact for potential customers and partners. Working alongside the wider sales team, you’ll engage with warm and targeted leads, understand their requirements, and arrange conversations with specialist sales consultants where there is a genuine opportunity to help. You’ll play an important role in creating positive first impressions, developing relationships, and helping the business continue to grow.
What You’ll Be Doing- Contacting prospective customers and partners via phone, email, and other communication channels
- Building rapport and understanding customer requirements
- Engaging with warm leads and identifying potential opportunities
- Qualifying enquiries and arranging appointments for the sales team
- Maintaining accurate records and updating CRM systems
- Supporting the wider sales team with lead management and customer engagement activity
- Researching businesses and identifying opportunities to connect with key contacts
We’re looking for someone who is confident speaking with people, enjoys building relationships, and can communicate professionally with customers and businesses. You’ll ideally have:
- Experience in a customer-facing, sales support, appointment setting, or business development role
- Strong verbal and written communication skills
- The confidence to pick up the phone and start conversations
- A proactive and self-motivated approach
- Good organisation skills and attention to detail
- Experience using CRM systems would be beneficial
- The ability to understand technical products and explain their value clearly
You’ll be joining an established and growing business where your contribution will have a direct impact. This is a role where you’ll be trusted to build relationships, develop your skills, and become an important part of the company’s continued success. If you enjoy speaking with people, creating opportunities, and being part of a supportive team, this could be the perfect next step. Due to the location of the business, you will need to have access to your own transport.
Customer Engagement Executive in Hedge End employer: NewHire
NewHire in Maidstone is an excellent employer that values stability and professional growth, offering a collaborative work culture where you can thrive as a Building Control Inspector. With opportunities for ongoing development and a supportive team environment, you'll find meaningful and rewarding employment while contributing to diverse projects in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Executive in Hedge End
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NewHire. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NewHire before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Executive in Hedge End
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NewHire:Your cover letter is your chance to shine! Tell us why you want to work at NewHire specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NewHire!
How to prepare for a job interview at NewHire
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
