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- Tasks: Manage daily operations, coordinate with engineers, and handle customer communications.
- Company: Newhaze Building Services Ltd, a leader in customer-focused building maintenance.
- Benefits: Full-time role with competitive pay and supportive training.
- Other info: Opportunity for growth in a supportive and collaborative environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and proficiency in office software required.
The predicted salary is between 25000 - 30000 £ per year.
Newhaze Building Services Ltd, established in 2003, focuses on delivering customer-centric building and environmental maintenance services. Located in East Grinstead, the company ensures professional and reliable services, emphasising competitive pricing and customer satisfaction. Every project is executed by fully trained and certified engineers, adhering to specifications and manufacturer guidelines. Newhaze prides itself on providing efficient, integrated services that meet each customer's unique needs with precision and care.
This is an in-person full-time role for an Operations Administrator at Newhaze. The key job roles of the operations administrator will manage our engineers day to day and complete our diary for jobs, which also includes facilitating communication between customers to book jobs in. Daily administrative tasks include managing the email inbox, replying to emails, and supporting customer service activities.
Responsibilities include:
- Producing invoices and quotes for customers, requiring uploading onto various customer software systems.
- Filling out membership forms for our membership subscriptions.
- Keeping our engineers' van files up to date, including the correct paperwork/necessary forms needed for each job, access codes/site entry codes, and addresses.
- Managing the office work phone and filing of paperwork.
- Keeping up to date records of all maintenance work and when this is completed either monthly, 6-monthly, or annually following our annual planner to uphold service standards.
- Using customer software to keep track of new jobs that we receive and keeping these software systems up to date. Training will be provided for these software systems.
Qualifications:
- Strong skills in Operations Management and Administrative Assistance.
- Excellent Communication and Customer Service skills.
- Proficient Analytical Skills to evaluate operational processes and problem-solving.
- Ability to work independently while managing time effectively.
- Proficiency in using office software and tools, such as Microsoft Word, Excel, and customer software.
- Previous experience in building services, maintenance, or a related industry is an advantage (not required but appreciated).
Operations Administrator in East Grinstead employer: Newhaze Building Services Ltd
Contact Detail:
Newhaze Building Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator in East Grinstead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newhaze Building Services. Understand their values and services so you can show how you fit into their customer-centric approach.
✨Tip Number 2
Practice your communication skills! As an Operations Administrator, you'll be the bridge between engineers and customers. Role-play common scenarios with a friend to boost your confidence in handling inquiries and bookings.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed schedules or handled multiple tasks in the past. This will demonstrate your ability to keep everything running smoothly at Newhaze.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Newhaze team. Let’s get you that interview!
We think you need these skills to ace Operations Administrator in East Grinstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your skills in operations management and administrative assistance. We want to see how your experience aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team at Newhaze. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your excellent communication skills. Whether it’s through clear writing or a friendly tone, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Newhaze Building Services Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Newhaze Building Services Ltd. Understand their services, values, and customer-centric approach. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As an Operations Administrator, communication is key. Prepare examples from your past experiences where you successfully managed communication between teams or with customers. Highlight how you resolved issues or facilitated bookings, as this will demonstrate your fit for the role.
✨Be Ready for Administrative Scenarios
Expect questions that assess your organisational skills and ability to handle administrative tasks. Think of specific instances where you managed schedules, produced invoices, or maintained records. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Demonstrate Problem-Solving Skills
Operations Administrators often face unexpected challenges. Prepare to discuss how you've approached problem-solving in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to think on your feet.