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- Tasks: Manage daily operations, coordinate engineers, and handle customer communications.
- Company: Join Newhaze Building Services, a leader in customer-focused maintenance solutions.
- Benefits: Full-time role with training provided and opportunities for growth.
- Other info: Enjoy a supportive environment with a focus on customer satisfaction.
- Why this job: Be part of a dynamic team making a real difference in building services.
- Qualifications: Strong communication skills and proficiency in office software are essential.
The predicted salary is between 25000 - 30000 £ per year.
Newhaze Building Services Ltd, established in 2003, focuses on delivering customer-centric building and environmental maintenance services. Based on site located in East Grinstead, the company ensures professional and reliable services, emphasising competitive pricing and customer satisfaction. Every project is executed by fully trained and certified engineers, adhering to specifications and manufacturer guidelines.
This is an in-person full-time role for an Operations Administrator at Newhaze. The key job roles of the operations administrator will include:
- Managing our engineers day to day and completing our diary for jobs, facilitating communication between customers to book jobs in.
- Daily administrative tasks such as managing the email inbox, replying to emails, and supporting customer service activities.
- Producing invoices and quotes for customers, which will require uploading onto various customer software systems.
- Filling out membership forms for our membership subscriptions.
- Keeping our engineers' van files up to date, including the correct paperwork/necessary forms needed for each job, access codes/site entry codes, and addresses.
- Managing the office work phone and filing of paperwork.
- Keeping up to date records of all maintenance work and when this is completed either monthly, 6-monthly, or annually following our annual planner to uphold service standards.
- Using customer software to keep track of new jobs that we receive and keeping these software systems up to date. Training will be provided for these software systems.
Qualifications:
- Strong skills in Operations Management and Administrative Assistance.
- Excellent Communication and Customer Service skills.
- Proficient Analytical Skills to evaluate operational processes and problem-solving.
- Ability to work independently while managing time effectively.
- Proficiency in using office software and tools, such as Microsoft Word, Excel, and customer software.
- Previous experience in building services, maintenance, or a related industry is an advantage (not required but appreciated).
Operations Administrator in Crawley employer: Newhaze Building Services Ltd
Contact Detail:
Newhaze Building Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings at Newhaze or similar companies.
✨Tip Number 2
Prepare for interviews by researching Newhaze and understanding their services. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their customer-centric approach.
✨Tip Number 3
Practice your communication skills! As an Operations Administrator, you'll need to juggle emails and customer interactions. Role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Newhaze team and ready to dive into the operations side of things.
We think you need these skills to ace Operations Administrator in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Administrator role. Highlight your administrative skills, customer service experience, and any relevant software knowledge to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Newhaze. Share specific examples of how you've managed operations or provided excellent customer service in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Newhaze Building Services Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Newhaze Building Services Ltd. Understand their services, values, and customer-centric approach. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As an Operations Administrator, communication is key. Prepare examples of how you've successfully managed communication in previous roles. Think about times when you facilitated discussions between teams or handled customer inquiries efficiently.
✨Demonstrate Your Organisational Skills
This role involves managing diaries, emails, and paperwork. Be ready to discuss your organisational strategies. You could mention tools or methods you use to keep track of tasks and ensure everything runs smoothly, especially in a busy environment.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your analytical skills and problem-solving abilities. Prepare to discuss specific challenges you've faced in operations management and how you resolved them. This will highlight your capability to evaluate processes and improve efficiency.