Digital Business Analyst and Project Lead; Housing Services Improvement Programme in London

• Digital Business Analyst – Housing Service Improvement Programme
• 2‑Year Fixed Term
• About Newham

Newham is a diverse borough with a growing population and a strong commitment to inclusive and sustainable development.

It has invested heavily in infrastructure and services and focuses on economic security, health, equality and environmental sustainability.

About the Role

We are recruiting a Digital Business Analyst to support Newham's Housing Services Improvement Programme, launched in 2025 to deliver service improvements in response to regulatory judgement.

You will work within our Transformation delivery team, partnering closely with Programme Managers, Project Managers, senior Housing colleagues and the technical team to shape and deliver this strategic change programme.

The role is responsible for analysing and improving business processes, defining requirements and ensuring that transformation initiatives are aligned to organisational priorities and regulatory expectations.

• Lead the analysis of current (“as‑is”) and future (“to‑be”) service models to support service improvement.
• Elicit, document and manage business requirements across multiple workstreams.
• Translate business needs into clear requirements artefacts, including user stories, acceptance criteria and functional/non‑functional requirements.
• Collaborate with stakeholders to identify pain points, risks and opportunities for improvement.
• Facilitate workshops, stakeholder engagement sessions and co‑design activities.
• Use tools such as Miro, Microsoft Visio and other process‑mapping platforms to visualise workflows, user journeys and service designs.
• Support solution design by working closely with delivery teams and developers.
• Contribute to testing activities, including defining test scenarios, supporting UAT and ensuring solutions meet business needs.
• Support change implementation, including impact assessments and transition to business‑as‑usual.
• Ensure traceability between business needs, requirements and delivered outcomes.

About You

You will be ambitious for the people of Newham and proud to work with and represent our diverse communities with energy, commitment and creativity.

We are keen to hear from candidates with experience delivering business analysis in complex public sector or similar environments and supporting transformational change programmes.

With a key focus on transformational but iterative change, you will have a proven track record in transforming services that improve outcomes and deliver efficiencies.

You should be

• A strong communicator, able to engage effectively with a wide range of stakeholders.
• Analytical and structured in your thinking, with the ability to interpret complex information quickly.
• Confident in facilitating workshops and challenging constructively.
• Motivated, proactive and able to work independently.
• Committed to inclusive, collaborative ways of working.

Your experience should include

• Experience working in local authorities or similar sectors with knowledge of the services delivered by departments (housing experience would be beneficial).
• Experience delivering complex, multi‑stakeholder projects.
• Experience in risk and issue management.
• Success in implementing change to service delivery and achieving savings.

Benefits

• Flexible working arrangements including offices in Dockside, Stratford and the ability to work from home (minimum two days per week in the office).
• Generous pension allowance as part of the Local Government Pension Scheme.
• Access to the Newham Rewards employee benefits scheme.
• Employee Assistance Programme.
• Eye tests and flu vouchers.
• Contact: Feyi Adamu, Senior Business Analyst –

Important: If you are an LBN member of staff and applying for this role as a secondment, secondments are subject to the agreement of your current employing service.

Inform your line manager of your intention to apply for the post.

Inclusivity Statement

We are committed to creating an inclusive, anti‑racist environment for all.

When you apply for a job at Newham, your application is considered on its merits regardless of age, disability, ethnicity, faith, gender identity or sexual orientation.

If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

As a Newham employee, you may be subject to a Disclosure and Barring Service (DBS) check if your role involves working with children, young people or vulnerable adults.

Please attach a supporting statement explaining in no more than two A4 pages why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected will be shared with Cifas for fraud prevention and identity verification. For more details, see

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