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- Tasks: Join our team to handle insurance claims and provide excellent customer service.
- Company: London Borough of Newham is a vibrant council with a commitment to community welfare.
- Benefits: Enjoy flexible home-working options and comprehensive training for your career growth.
- Why this job: Be part of a dynamic team that values teamwork and continuous improvement.
- Qualifications: No prior experience needed; just bring your organisational skills and a positive attitude!
- Other info: We promote an inclusive environment and welcome diverse applicants.
The predicted salary is between 32000 - 36000 £ per year.
Another great opportunity has arisen to join the Newham Council Insurance Team as an Insurance Officer/Claims Handler, based at Newham Dockside with home-working capabilities. If you are:
- Able to process information logically
- A good learner and well organised in your work
- Keen to achieve results and not settle for status quo
- Able to work well in a team but also on your own initiative
Then you can be a part of this dynamic team.
Duties
You will be an integral member of the team responsible for the Council's insurance matters. You will support the Head of Insurance & PFI Contracts by providing a proactive and efficient service to officers and customers by undertaking a range of insurance technical and administrative duties. This is a busy and challenging role with a range of duties, making every day different. We are committed to providing full training to support your development. You will be involved in the day-to-day insurance tasks which will include:
- Processing claims, analysing investigations, assisting with settlement decisions, and processing payments
- Responding to queries in writing and verbally (mainly email and telephone), providing good customer service
- Planning, prioritising, and sharing the team workloads
- Performing other transactional and ad-hoc tasks
You will need:
- An ability to maintain accurate records with a high level of attention to detail
- Experience of working with IT software, including Microsoft Office applications (Outlook, Word, and Excel) or similar
- Good customer service skills, being professional and polite when dealing with customers, by telephone or in writing, and able to remain calm in difficult situations
- An understanding of confidentiality and data protection requirements in the workplace
The Insurance team is part of the wider Finance Function. The team is responsible for delivering the Council's comprehensive insurance programme. Teamwork is key to the delivery of the function and the ethos of continuous improvement is underpinned by commitment to career development.
We reserve the right to close the job advert early, if we receive a high number of applications.
Closing Date: 18th July 2025
Additional Information
We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.
The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your CV and supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by here.
Insurance Officer/Claims Handler employer: Newham
Contact Detail:
Newham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Officer/Claims Handler
✨Tip Number 1
Familiarise yourself with the key responsibilities of an Insurance Officer/Claims Handler. Understanding the day-to-day tasks, such as processing claims and providing customer service, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your organisational skills and ability to work both independently and as part of a team. Prepare examples from your past experiences that showcase these abilities, as they are crucial for this role.
✨Tip Number 3
Research the London Borough of Newham and its insurance policies. Showing that you understand their specific needs and challenges can set you apart from other candidates.
✨Tip Number 4
Practice your communication skills, especially in handling difficult situations. Being able to remain calm and professional while dealing with customers is essential, so consider role-playing scenarios to build your confidence.
We think you need these skills to ace Insurance Officer/Claims Handler
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Insurance Officer/Claims Handler position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Supporting Statement: In your supporting statement, clearly explain why you are a good fit for the role. Use specific examples from your past experiences that demonstrate your ability to process information logically, work well in a team, and provide excellent customer service.
Highlight Relevant Skills: Make sure to emphasise your proficiency with IT software, particularly Microsoft Office applications. Mention any relevant experience you have in handling insurance claims or administrative tasks, as this will strengthen your application.
Proofread Your Application: Before submitting, thoroughly proofread your CV and supporting statement. Check for spelling and grammatical errors, and ensure that all personal information has been removed as per the anonymised recruitment process.
How to prepare for a job interview at Newham
✨Showcase Your Organisational Skills
As an Insurance Officer/Claims Handler, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. This will demonstrate your ability to handle the busy and varied nature of the role.
✨Demonstrate Logical Thinking
The role requires processing information logically. Be ready to discuss how you approach problem-solving and decision-making. You might even want to prepare a scenario where you had to analyse information and make a sound judgement.
✨Emphasise Teamwork and Initiative
While teamwork is essential, the ability to work independently is equally important. Share instances where you contributed to a team project and also took the initiative on your own. This will show that you can thrive in both settings.
✨Prepare for Customer Service Scenarios
Good customer service is crucial in this role. Think of examples where you handled difficult situations with customers, either in writing or verbally. Highlight your professionalism and ability to remain calm under pressure.
