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For Companies At a Glance
- Tasks: Monitor housing services and ensure compliance with standards for the best outcomes.
- Company: Join the London Borough of Newham, committed to an inclusive and anti-racist environment.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in residents' lives by ensuring high-quality housing services.
- Qualifications: Experience in housing policy, contract management, and strong analytical skills required.
- Other info: Dynamic role with a focus on collaboration and continuous improvement.
The predicted salary is between 39000 - 43000 £ per year.
Performance and Compliance Officer
£45,750 – £49,056 per annum
About Us
London Borough of Newham is seeking an experienced and motivated individual to join our Housing Strategy and Partnerships team as a Performance and Compliance Officer on a permanent contract.
This role sits within the Inclusive Economy and Housing Directorate and plays a key part in ensuring that services delivered through the Housing Revenue Account, including PFIs, TMOs, housing associations, and external contractors, are monitored effectively and deliver the best outcomes for residents.
This post will be on LB Newham Terms and Conditions and based at Stratford, Newham with a degree of flexible working. Some travel between offices, sites, and meetings with housing providers may be required.
About the Job
As Performance and Compliance Officer, you will support the monitoring and management of a wide range of housing delivery providers to ensure that services are delivered to the highest standard and align with the Council’s strategic objectives.
You will be responsible for reviewing performance data, conducting compliance visits and audits, managing contractor payments, and ensuring adherence to statutory housing standards including health and safety requirements. The role also involves preparing reports, supporting service reviews, and contributing to the development of strategic frameworks that drive continuous improvement.
This is a varied role, requiring both a strong grasp of detail and the ability to see the bigger picture. You will be a key link between the Council and its delivery partners, helping to ensure that residents receive high-quality, safe, and compliant housing services.
About You
You should bring a strong understanding of housing policy, contract management, and service performance monitoring. Experience of working with housing providers, contractors, or housing associations is essential, alongside the ability to analyse complex data and produce clear, well-evidenced reports.
You will need excellent communication and negotiation skills to build constructive relationships with a wide range of stakeholders. The ability to work under pressure, manage competing priorities, and resolve conflicts effectively will be key to your success in this role.
We are looking for someone with a proactive and collaborative approach, who can combine technical knowledge with a focus on outcomes for residents.
Additional Information
We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.
The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than two A4 sides why and how you meet the criteria for this role.
We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity.
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Performance & Compliance Officer (Contract Manager) employer: Newham Council
Contact Detail:
Newham Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance & Compliance Officer (Contract Manager)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the London Borough of Newham and their housing strategies. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to it.
✨Tip Number 3
Practice your communication skills! As a Performance and Compliance Officer, you'll need to articulate your thoughts clearly. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Performance & Compliance Officer (Contract Manager)
Some tips for your application 🫡
Tailor Your Supporting Statement: Make sure to customise your supporting statement to highlight how your experience aligns with the role. Use specific examples that demonstrate your understanding of housing policy and contract management, as this will show us you’re the right fit for the Performance and Compliance Officer position.
Showcase Your Data Skills: Since analysing complex data is key for this role, don’t shy away from showcasing your analytical skills. Include any relevant experiences where you've successfully reviewed performance data or conducted audits, as this will help us see your capability in action.
Communicate Clearly: Your application should reflect your excellent communication skills. Write clearly and concisely, ensuring that your points are easy to understand. This is especially important when discussing your ability to build relationships with stakeholders, so make it shine!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you can easily keep track of your application status. Plus, it shows us you’re proactive!
How to prepare for a job interview at Newham Council
✨Know Your Housing Policy
Make sure you brush up on your understanding of housing policy and contract management. Familiarise yourself with the key regulations and standards that govern housing services, as this will show your potential employer that you're serious about compliance and performance.
✨Prepare for Data Analysis Questions
Since the role involves analysing complex data, be ready to discuss your experience with performance monitoring and reporting. Think of specific examples where you've successfully used data to drive improvements or resolve issues, and be prepared to explain your thought process.
✨Showcase Your Communication Skills
This position requires excellent communication and negotiation skills. Prepare to demonstrate how you've built relationships with stakeholders in the past. Consider sharing a story where your communication made a significant impact on a project or resolved a conflict.
✨Emphasise Your Proactive Approach
The council is looking for someone who takes initiative. Be ready to discuss times when you've proactively identified issues and implemented solutions. Highlight your collaborative mindset and how it has led to successful outcomes in previous roles.
