At a Glance
- Tasks: Manage finances for clients, making informed decisions on their behalf.
- Company: Join the London Borough of Newham, a vibrant and inclusive workplace.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on safeguarding and community welfare.
- Why this job: Make a real difference in people's lives while facing daily challenges.
- Qualifications: Experience with Court of Protection rules and client account management.
The predicted salary is between 37000 - 39000 £ per year.
We are looking for someone to join our very busy team over at Dockside. If you have ever had to make decisions about your own finances, think about how it would be to manage the finances of multiple people that you have no history of, you have no understanding of their wishes, their likes or dislikes, most of the time you have no idea about their work history or if they have any savings or other assets.
Your job as a Client Affairs Officer is to investigate, build up a history of your client and make best interest decisions on their behalf, in relation to their finance. This is not always an easy task as you often have limited information. The job is highly rewarding when you realise what a difference you have made to your clients' lives when their finances are in order.
We are looking for:
- Experience and a good understanding of Court of Protection rules in relation to Deputyship for Property & Affairs
- Knowledge of state benefits
- Experience of visiting clients in their own home or at designated sites
- A good knowledge of accountancy practices in relation to managing clients' monies
- Good understanding of IT software packages (Local packages and Microsoft)
- Ability to manage own caseload
- Experience of reconciling client accounts (income and expenditure)
If you would like to know more about the job, please contact Frances Bastien or Kehinde Dada. CVs will not be accepted. Please respond to the person specification attached to the job description.
Closing date: 6th March 2026
IMPORTANT: If you are an LBN member of staff and applying for this role as a secondment, you should note that secondments are subject to the agreement of your current employing service. Please ensure that you inform your line manager of your intention to apply for the post in the first instance.
We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us.
The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than two A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
Client Affairs Officer- Fixed Term 1 year in London employer: Newham Council
The London Borough of Newham is an exceptional employer, offering a dynamic work environment where you can make a meaningful impact on the lives of clients through financial management. With a commitment to inclusivity and employee growth, you will find ample opportunities for professional development while enjoying the vibrant culture and connectivity of East London. Join us at Dockside, where your contributions are valued, and every day presents new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Client Affairs Officer- Fixed Term 1 year in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of digging into the London Borough of Newham. Understand their values and mission, especially around inclusivity and safeguarding. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to client affairs and finance management. Think about scenarios where you've had to make tough decisions or manage finances for others. We want you to feel confident and ready to impress!
✨Tip Number 3
Showcase your experience! When discussing your past roles, highlight your understanding of Court of Protection rules and any relevant experience with state benefits. Use specific examples to demonstrate how you've successfully managed client accounts and reconciled finances.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows your enthusiasm and helps you gauge if the role is the right fit for you. Plus, it’s a great way to engage with the interviewers!
We think you need these skills to ace Client Affairs Officer- Fixed Term 1 year in London
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to customise your supporting statement to highlight how your experience aligns with the role. Use specific examples that demonstrate your understanding of Court of Protection rules and your ability to manage client finances.
Showcase Your Client Interaction Skills:Since visiting clients is part of the job, share any relevant experiences where you've successfully interacted with clients in their homes or at designated sites. This will show us that you can build rapport and understand their needs.
Highlight Your IT Proficiency:We want to see that you're comfortable with various IT software packages. Mention any specific tools or systems you've used in the past, especially those related to accountancy practices or managing finances.
Follow the Application Guidelines:Remember to remove all personal information from your documents as we practice anonymised recruitment. Also, ensure you respond directly to the person specification attached to the job description to make your application stand out.
How to prepare for a job interview at Newham Council
✨Know Your Client Affairs
Make sure you brush up on your understanding of the Court of Protection rules and Deputyship for Property & Affairs. Familiarise yourself with state benefits and accountancy practices, as these will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed finances or reconciled accounts. Highlight any experience visiting clients in their homes, as this shows your ability to build relationships and understand client needs.
✨Demonstrate IT Proficiency
Since the role requires a good understanding of IT software packages, be ready to discuss your experience with relevant tools. If you’ve used local packages or Microsoft software, mention how you’ve leveraged them to improve efficiency in managing client finances.
✨Craft a Compelling Supporting Statement
Your supporting statement is your chance to shine! Clearly explain how your skills and experiences align with the job criteria. Keep it concise but impactful, ensuring you address each point in the person specification to show you’re the perfect fit.
