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- Tasks: Help vulnerable individuals navigate the homeless assessment process with empathy and professionalism.
- Company: Join a dedicated team in a high-demand London local authority focused on housing support.
- Benefits: Enjoy flexible work options, training for career growth, and a competitive salary up to £33,957.
- Why this job: Make a real impact in people's lives while working in a supportive and innovative environment.
- Qualifications: Experience with diverse clients and strong IT skills are essential; a passion for learning is a plus.
- Other info: Work from home at least 2 days a week and access wellbeing services and discounts.
The predicted salary is between 20374 - 23938 £ per year.
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Ensure individuals and families, who may be vulnerable, have multiple complex needs, and in a state of heighted anxiety, are able to proceed with a homeless assessment, making sure all applications are supported with the appropriate documentation and evidence, provided in a timely manner.
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Provide consistent and professional messages regarding realistic housing options, are given to clients from the first point of contact.
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Maintain high levels of good customer care and empathy throughout. We may not always be able to give people what they want, but we should always be honest and treat them with respect, in consideration of their situation.
About You
You will be expected to have a broad understanding of the housing issues facing a high demand London local authority and to possess the following skills, abilities and experiences:
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Dealing with a diverse and vulnerable clientele either face-to-face, on the phone or through email.
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Work within a pressurised and high profile office environment, supporting a wider team and ensuring the provision a quality customer care.
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Understand the value of achieving performance targets in order to meet the wider departmental objectives.
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Use a wide range of IT systems, including databases, spreadsheets and word documents.
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Providing high levels of customer care.
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Follow processes, procedures and policy, with a good eye for detail and accurate recording.
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Possess the desire for continual learning and development, The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by .
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A competitive package of up to £33,957
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Flexible working arrangements and the opportunity to work from home at least 2 days a week
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Tailored support and training for officers who wish to progress to more senior roles within the homelessness prevention service
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Smarter Working with new modern technology
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Permanent and stable senior leadership with a consistent vision.
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Wellbeing service, leisure and discount benefits (Council scheme).
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Travel season ticket loan, cycle scheme, Local Authority pension.
Housing & Homelessness Support Assistant - Homeless Triage Officers employer: Newham Council
Contact Detail:
Newham Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing & Homelessness Support Assistant - Homeless Triage Officers
✨Tip Number 1
Familiarize yourself with the specific housing issues in London, especially those affecting vulnerable populations. Understanding the local context will help you engage more effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, particularly in delivering honest and empathetic messages. Role-playing scenarios can help you prepare for real-life interactions with clients who may be anxious or distressed.
✨Tip Number 3
Get comfortable with various IT systems that are commonly used in housing support roles. Familiarity with databases and spreadsheets will not only boost your confidence but also show your readiness to hit the ground running.
✨Tip Number 4
Highlight any previous experience working in high-pressure environments. Be ready to share examples of how you've maintained customer care and empathy while meeting performance targets, as this is crucial for the role.
We think you need these skills to ace Housing & Homelessness Support Assistant - Homeless Triage Officers
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Housing & Homelessness Support Assistant. Familiarize yourself with the challenges faced by vulnerable individuals and families in housing crises.
Highlight Relevant Experience: In your application, emphasize any previous experience dealing with diverse and vulnerable clientele. Provide specific examples of how you've maintained high levels of customer care and empathy in challenging situations.
Showcase Your Skills: Clearly outline your skills related to IT systems, customer service, and attention to detail. Mention any experience with databases, spreadsheets, or word documents that would be relevant to the role.
Tailor Your Application: Customize your CV and cover letter to reflect the values and expectations outlined in the job description. Show your understanding of the housing issues in a high-demand local authority and express your desire for continual learning and development.
How to prepare for a job interview at Newham Council
✨Show Empathy and Understanding
Given the nature of the role, it's crucial to demonstrate your ability to empathize with vulnerable individuals. Share examples from your past experiences where you successfully supported clients in distressing situations.
✨Familiarize Yourself with Housing Issues
Research the current housing challenges faced by local authorities in London. Being knowledgeable about these issues will show your commitment and understanding of the role's demands.
✨Highlight Your Customer Care Skills
Prepare to discuss specific instances where you provided exceptional customer care. Emphasize your ability to maintain professionalism and respect, even when you cannot meet a client's expectations.
✨Demonstrate IT Proficiency
Since the role requires using various IT systems, be ready to talk about your experience with databases, spreadsheets, and word documents. Mention any relevant software you are familiar with and how you've used it to enhance your work.
