At a Glance
- Tasks: Drive service improvements and lead strategic projects across the oneSource partnership.
- Company: Join oneSource, a dynamic team focused on innovation and transformation.
- Benefits: Enjoy professional development opportunities and a supportive work environment.
- Other info: We value diversity and inclusivity; all applications are considered on merit.
- Why this job: Make a real impact by enhancing customer experiences and driving organisational change.
- Qualifications: Strong project management skills and experience in business improvement are essential.
The predicted salary is between 40000 - 60000 £ per year.
We are seeking a dynamic and motivated Business Improvement & Transformation Officer to join our team at oneSource. This is a unique opportunity to make a significant impact by driving service improvements and leading on strategic projects across the oneSource partnership.
Key Responsibilities:
- Support the development and implementation of customer relationship management, performance management, and service improvement strategies.
- Lead and deliver business improvement projects using methodologies like LEAN, Agile, or Systems Thinking.
- Collaborate with stakeholders to identify opportunities for efficiencies and implement evidence-based change initiatives.
- Develop and maintain a business improvement toolkit, providing training and mentorship to staff.
- Promote continuous improvement in customer experience using innovative business practices and the latest technology.
- Create and manage a presence on multimedia platforms to promote commercial opportunities and customer engagement.
- Manage allocated budgets for specific projects and deliver results within agreed timelines.
About You:
We’re looking for someone with:
- Strong project management and analytical skills.
- Proven experience in service design, business improvement, or transformation.
- Excellent communication and stakeholder engagement capabilities.
- A collaborative mindset, with the ability to mentor and support colleagues.
What We Offer:
- An exciting role where you’ll directly influence organisational change.
- Opportunities for professional development and training.
- A supportive and collaborative work environment.
If you’re passionate about delivering meaningful improvements and making a difference, we’d love to hear from you. Apply now to be part of a team that drives innovation and transformation across the oneSource partnership.
Closing date: 23rd January 2025
We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.
The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
Business Improvement and Performance Officer in London employer: Newham Council
At oneSource, we pride ourselves on being an excellent employer, offering a dynamic and supportive work environment where innovation and collaboration thrive. As a Business Improvement and Performance Officer, you will have the opportunity to drive meaningful change while benefiting from professional development and training tailored to your growth. Located in the vibrant London Borough of Newham, we are committed to inclusivity and creating a workplace that values diverse perspectives, ensuring that every team member can contribute to our mission of enhancing customer experience and service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Business Improvement and Performance Officer in London
✨Tip Number 1
Familiarise yourself with methodologies like LEAN, Agile, and Systems Thinking. Being able to discuss these frameworks confidently during your interview will demonstrate your expertise and readiness to lead business improvement projects.
✨Tip Number 2
Network with professionals in the field of business improvement and transformation. Attend relevant workshops or webinars to connect with others who can provide insights or even referrals that could help you land this role.
✨Tip Number 3
Prepare examples of past projects where you've successfully implemented service improvements or efficiencies. Be ready to share specific outcomes and how you engaged stakeholders throughout the process.
✨Tip Number 4
Showcase your communication skills by engaging with the company’s social media platforms. Comment on their posts or share relevant content to demonstrate your interest in their initiatives and your understanding of customer engagement.
We think you need these skills to ace Business Improvement and Performance Officer in London
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with their needs, especially in areas like project management and service improvement.
Craft a Strong Supporting Statement:Prepare a supporting statement that clearly explains why you are a suitable candidate for the role. Use specific examples from your past experiences to demonstrate your skills in business improvement, stakeholder engagement, and project management.
Highlight Relevant Methodologies:Mention your familiarity with methodologies such as LEAN, Agile, or Systems Thinking in your application. Provide examples of how you've successfully applied these methods in previous roles to drive improvements.
Anonymise Your Documents:Since the company practices anonymised recruitment, ensure that all personal information is removed from your CV and supporting documents. Focus on showcasing your skills and experiences without any identifying details.
How to prepare for a job interview at Newham Council
✨Showcase Your Project Management Skills
Be prepared to discuss your project management experience in detail. Highlight specific projects where you successfully implemented methodologies like LEAN or Agile, and explain the impact of your work on service improvements.
✨Demonstrate Analytical Thinking
During the interview, provide examples of how you've used analytical skills to identify inefficiencies and implement evidence-based changes. This will show your ability to drive performance improvements effectively.
✨Engage with Stakeholders
Prepare to talk about your experience in stakeholder engagement. Share instances where you collaborated with various teams to achieve common goals, as this role requires strong communication and collaboration skills.
✨Prepare a Business Improvement Toolkit
Think about how you would develop and maintain a business improvement toolkit. Be ready to discuss your ideas on training and mentoring staff, as well as how you would promote continuous improvement in customer experience.
