At a Glance
- Tasks: Provide top-notch customer service and support across our College campuses.
- Company: Join a vibrant College community dedicated to learner success.
- Benefits: Competitive salary, inclusive of London weighting, and opportunities for career progression.
- Other info: Dynamic role with a commitment to equality, diversity, and safeguarding.
- Why this job: Be the friendly face that makes a difference in learners' experiences every day.
- Qualifications: Level 2 qualification in English and Maths; customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a friendly, professional and customer‑focused individual to join our team as a Customer Services Assistant. You will provide a high‑quality front‑of‑house service, acting as a key point of contact for learners, staff and visitors across the College. The role involves delivering professional, welcoming and efficient customer service in person, over the phone and via email, helping ensure a positive experience across all interactions. Based at our Stratford Campus, the role will also require regular travel to other College campuses and centres to provide operational support where required. This role is offered on a full‑time basis, 36 hours per week over 5 days.
Key Responsibilities
- Deliver professional front‑of‑house and reception services across College sites
- Welcome and support learners, visitors and staff, providing accurate information and guidance
- Manage enquiries via telephone, email and face‑to‑face communication
- Support enrolment periods, events and wider student‑facing activity
- Maintain visitor procedures, including sign‑in, safeguarding and health and safety processes
- Monitor and respond to shared inboxes and customer enquiries in a timely manner
- Provide up‑to‑date information on courses, enrolment and learner support services
- Work collaboratively with colleagues to resolve queries and support service delivery
- Contribute to continuous improvement of customer service processes and standards
- Ensure compliance with College policies and procedures, including safeguarding and equality standards
Ideal Candidate
- Minimum Level 2 qualification in English and Maths, or equivalent
- Previous experience within a customer service, reception or administrative environment
- Experience managing enquiries across multiple communication channels
- Excellent verbal and written communication skills
- Strong organisational skills and attention to detail
- Ability to work professionally, proactively and as part of a team
- Confident using Microsoft Office applications, including Word, Excel and Outlook
- Ability to quickly learn new systems and communicate information clearly
- Commitment to delivering high standards of customer care and service
Safeguarding
In line with Keeping Children Safe in Education, all employment offers are subject to employment checks, including Enhanced DBS and other relevant checks. All staff are required to complete mandatory training in relation to KCSIE and other key areas, and to read the relevant policies. The College is committed to safeguarding and promotes the welfare of all learners and expects staff to share this commitment.
Equality, Diversity and Inclusion
The College has a strong commitment to working towards the implementation of equality of opportunity in both service delivery and employment. All employees are required to actively support the development, dissemination and implementation of this aim and related policies and programmes.
Recruitment & Compensation
The salary for this position is inclusive of London weighting. Salary ranges indicate the trajectory of progression that can be made; appointments are usually made at the start of the salary range.
Closing Date: 14/06/2026
Interview Date: TBC
Customer Services Assistant employer: Newham College of Further Education
Join our vibrant team at the Stratford Campus, where we prioritise a supportive and inclusive work culture that values professional growth and development. As a Customer Services Assistant, you will enjoy a fulfilling role with opportunities to enhance your skills while providing exceptional service to learners and visitors. With a commitment to equality, diversity, and safeguarding, we ensure a rewarding environment that fosters collaboration and continuous improvement.
Contact Details:
Newham College of Further Education Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Get to know the College! Research their values, mission, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Services Assistant and role-play them with a friend. This will boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events at the College. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to contribute to their mission.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention specific examples from your past roles that demonstrate your skills in customer service, communication, and teamwork – we love a good story!
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and keep your sentences short. This makes it easier for us to see your qualifications and understand why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Customer Services Assistant position. We can’t wait to hear from you!
How to prepare for a job interview at Newham College of Further Education
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Assistant. Familiarise yourself with the key tasks like managing enquiries and providing front-of-house services. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves interacting with learners, staff, and visitors, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed customer queries in the past, whether in person, over the phone, or via email. This will highlight your excellent verbal and written communication skills.
✨Demonstrate Team Spirit
The ideal candidate should work well within a team. Think of instances where you've collaborated with colleagues to resolve issues or improve processes. Sharing these experiences will show that you're not just a lone wolf but someone who values teamwork and contributes positively to the workplace.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the college's approach to customer service or how they support their staff. This shows your genuine interest in the role and helps you assess if the college is the right fit for you.
