Student Services Assistant in London

About Us

Newham College London, now merged with NewVIc Sixth Form College, is the largest post-16 education provider in Newham. With campuses in East Ham, Stratford, Plaistow, and the London City Institute of Technology (LCIoT) in Canning Town, we serve over 11,000 students across a range of pathways – including 16–18 study, adult education, apprenticeships, and higher education. With over 800 staff, four main campuses, and an annual turnover of £60 million, Newham College is one of the borough’s largest employers and plays a key role in driving local economic and community development.

The Role

We are seeking a proactive and customer-focused Student Services Assistant to join our Student Services team. Based at our East Ham campus, you will provide a professional front‑of‑house service, acting as the first point of contact for students, staff and visitors. You will play a key role in supporting the student journey by providing information, advice and guidance, responding to enquiries, maintaining accurate records and supporting a range of student‑centred activities and events. This is an excellent opportunity for someone with strong customer service and administrative skills who is passionate about delivering an outstanding student experience. This role is offered on a full‑time 36 hours per week, permanent basis.

Key Responsibilities

• Provide a professional and welcoming first point of contact for students, staff and visitors.
• Respond to enquiries via email, telephone, online platforms and in person, ensuring timely and accurate responses.
• Signpost and refer students to appropriate support services across the College.
• Produce student documentation, including attendance letters, student status letters and reference requests.
• Maintain accurate student records and databases using College systems.
• Support enrolment, induction, parents' evenings, progression events and other student‑facing activities.
• Create and distribute student communications, including posters, newsletters and email updates.
• Undertake general administrative duties, including data entry, filing, scanning and minute taking.
• Work collaboratively with colleagues to deliver an efficient, responsive and student‑centred service.
• Promote safeguarding, equality, diversity and inclusion in all aspects of the role.

Ideal Candidate

• GCSE English and Mathematics at Grade C/4 or above (or equivalent).
• Level 3 qualification in Business Administration, Customer Service or a related subject.
• Experience working in a customer-facing, reception or administrative environment.
• Strong organisational skills with the ability to prioritise workload and manage multiple tasks.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with students and colleagues.
• Experience maintaining accurate records and using databases or management information systems.
• Strong IT skills, including Microsoft Office applications.
• Ability to work independently and use initiative to resolve queries and identify solutions.
• A positive, professional and empathetic approach to supporting students.
• Commitment to safeguarding, equality, diversity and inclusion.
• Willingness to work flexibly, including occasional evenings and Saturdays.

Safeguarding of Children and Vulnerable Adults

In line with Keeping Children Safe in Education, all employment offers are subject to employment checks. These include Enhanced DBS including Children’s Barred List check, DfE teaching/management Barred List check, online searches, overseas criminal record check, evidence of identity and Right to Work in the UK, satisfactory references, confirmation of medical fitness, evidence of relevant qualifications and a check of previous employment history. The College is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment. You will be required to become familiar with the College's policies, and comply with the requirements to safeguard and protect the welfare of children and young people and vulnerable adults. All staff are asked to complete mandatory training in relation to KCSIE and other key areas, and to read the relevant policies.

Equality, Diversity and Inclusion

The College has a strong commitment to working towards the implementation of equality of opportunity in both service delivery and employment. The College’s mission and strategic objectives directly support this aim. All employees are required to actively support the development, dissemination and implementation of this aim and related policies and programmes.

Recruitment Process

The email account you use to apply will be used for all recruitment communication. Please ensure that you use an email account that you regularly monitor. All application forms must be fully completed, including a full record of education and employment history. Incomplete applications will not be considered for shortlisting. The salary for this position is inclusive of London weighting. Please note that we advertise our salaries on a range to indicate the trajectory of progression that can be made. Appointments are usually made at the start of the salary range. We regret that we are unable to respond to every application. Therefore, if you do not hear from us within four weeks of the closing date, please assume your application has not been successful. We reserve the right to close the vacancy early, should we receive sufficient applications. Please note that we do not accept CVs.

Closing Date: 05/07/2026

Interview Date: TBC