Newham College London, now merged with NewVIc Sixth Form College, is the largest post-16 education provider in Newham. With campuses in East Ham, Stratford, Plaistow, and the London City Institute of Technology (LCIoT) in Canning Town, we serve over 11,000 students across a range of pathways – including 16–18 study, adult education, apprenticeships, and higher education. With over 800 staff, four main campuses, and an annual turnover of £60 million, Newham College is one of the borough’s largest employers and plays a key role in driving local economic and community development. We are looking for a friendly, professional and customer-focused individual to join our team as a Customer Services Assistant. You will provide a high-quality front of house service, acting as a key point of contact for learners, staff and visitors across the College. The role involves delivering professional, welcoming and efficient customer service in person, over the phone and via email, helping ensure a positive experience across all interactions. This is a part-time role working 25 hours per week, Monday to Friday, with fixed working hours of 8.30am – 1.30pm. however, you will also be required to travel and work across multiple College campuses and centres to provide operational support where needed. Deliver front of house reception services, including evening and occasional weekend cover on a rota basis Welcome and assist learners, visitors, and staff, providing accurate information, advice, and support Manage enquiries via telephone, email, and face-to-face, ensuring responses meet service standards Respond to enquiries in a timely and professional manner, including monitoring shared inboxes Support enrolment periods and college-wide activities and events Contribute to continuous improvement of reception processes and customer service delivery Ensure compliance with college policies, including safeguarding, health & safety, IT use, and equality standards Minimum Level 2 (or equivalent) in English and Maths Previous experience in a customer service, reception, or administrative role Experience managing a high volume of enquiries across multiple channels (phone, email, and in person) Understanding of delivering high standards of professional customer care Confident user of Microsoft Office (Word, Excel, Outlook) Safeguarding of Children and Vulnerable Adults In line with Keeping Children Safe in Education All employment offers are subject employment checks. These include (some of which are dependent on the role and the individual): Enhanced DBS including Children’s Barred List check, DfE teaching/management Barred List check, on-line searches, overseas criminal record check, evidence of identity and Right to Work in the UK, satisfactory references, confirmation of medical fitness, evidence of relevant qualifications and a check of previous employment history. The College is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment. You will be required to become familiar with the College's policies, and comply with the requirements to safeguard and protect the welfare of children and young people and vulnerable adults. All staff are asked to complete mandatory training in relation to KCSIE and other key areas, and to read the relevant policies. Equality, Diversity and Inclusion The College has a strong commitment to working towards the implementation of equality of opportunity in both service delivery and employment. The College’s mission and strategic objectives directly support this aim. All employees are required to actively support the development, dissemination and implementation of this aim and related policies and programmes. The email account you use to apply will be used for all recruitment communication. Please ensure that you use an email account that you regularly monitor.
