At a Glance
- Tasks: Join our Care Navigation Team to assist patients and manage enquiries with empathy.
- Company: Newhall Surgery, a friendly practice dedicated to patient care and community engagement.
- Benefits: Part-time hours, supportive team environment, and opportunities for personal growth.
- Other info: Be part of a caring team that values well-being and learning.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic setting.
- Qualifications: Customer service experience and good communication skills are essential.
The predicted salary is between 24000 - 36000 € per year.
Newhall Surgery is looking for a motivated, empathetic, customer service orientated person to join our busy Care Navigation Team. The post holder will have a positive attitude, good listening and communication skills and be a team player. Previous primary care or customer based service experience is required. This is a varied role and much of the work undertaken will be of a highly confidential and sensitive nature. There is plenty of scope for development within the role; the Practice embraces change, welcomes new ideas and encourages progression and growth. Newhall Surgery wishes to continue to provide an excellent service for our growing patient population.
Part time hours are offered; however, the successful candidate would need to be available to work both the morning and the afternoon shifts as necessary with daily working hours between 8.00am and 6.30pm. The hours required are between 20 and 25 hours per week, the working pattern to be agreed with the successful candidate.
Main duties of the job
- The post holder will work within our busy Care Navigation Team answering the telephone, dealing with patient enquiries, booking appointments, undertaking tasks for our clinical teams, signposting patients to internal and external services and generally providing a high standard of patient liaison.
- The post holder will be able to demonstrate excellent verbal and written communication skills, be able to organise and prioritise a busy workload and work to tight deadlines whilst maintaining confidentiality and demonstrating tact and diplomacy.
- Attention to detail is of paramount importance as there will be a high level of contact with patients and their individual data. Some data will be of a highly sensitive nature.
- The post holder will need to be able to work within and understand the importance of policies and procedures around patient information, data sharing, information governance and confidentiality.
Please be aware that this job is demanding. You will be dealing with patients who are ill and potentially stressed. You will be their first port of call. Empathy and understanding with a willingness to help provide a solution following Practice Protocols is the key to this very important role.
About us
Newhall Surgery has a list size of approximately 11,200 patients. We have an active Patient Participation Group and endeavour to liaise well within the local community. We are active on Facebook and receive good online reviews. Our clinical staff consists of three GP Partners, four GPs, two registrars, GP Trainees, Advanced Clinical Practitioner, Advanced Clinical Practitioner / Nurse Manager, Nursing Team, Clinical Pharmacists, a Care Coordinator and a GP Assistant. We also have committed and professional management, administrative, secretarial and care navigation teams. We are a friendly Practice who believe that communication, team working, well-being and learning are vital to the success of our organisation. We also have two 'get togethers' per year to help support our internal communication processes and the feeling of 'family' within the organisation. The Partners are very supportive of staff and place a high value on their learning and development.
Job responsibilities
Please see the attached Job Description and Person Specification for full details of the Care Navigator role.
Person Specification
- Experience: Working with the general public in a customer service role, Understanding of medical terminology, Working in a NHS / primary care environment.
- Qualifications: Good standard of education with literacy and numeracy skills.
- Skills: Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
- Personal Qualities: Polite and confident, Flexible and cooperative, Excellent interpersonal skills, Motivated and proactive, Ability to use initiative and judgement, High levels of integrity and loyalty, Sensitive and empathetic in distressing situations, Ability to work under pressure, Flexibility to work outside of core office hours.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator in Swadlincote employer: Newhall Surgery
Newhall Surgery is an exceptional employer that prioritises the well-being and development of its staff within a supportive and friendly environment. With a strong emphasis on teamwork, communication, and continuous learning, employees are encouraged to grow and innovate while providing vital care to a diverse patient population. The flexible part-time hours and commitment to maintaining a positive work culture make it an ideal place for those seeking meaningful and rewarding employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator in Swadlincote
✨Tip Number 1
Get to know the team at Newhall Surgery! Research their values and culture, and think about how you can fit in. When you apply through our website, mention specific things that resonate with you about their approach to patient care.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients who may be stressed, role-play scenarios with friends or family. This will help you feel more confident when answering calls and addressing enquiries.
✨Tip Number 3
Show off your empathy! In your interviews, share examples of how you've handled sensitive situations in the past. This will demonstrate that you understand the importance of compassion in a Care Navigator role.
✨Tip Number 4
Be proactive! After applying through our website, follow up with a friendly email expressing your enthusiasm for the role. It shows you're genuinely interested and keeps you on their radar!
We think you need these skills to ace Care Navigator in Swadlincote
Some tips for your application 🫡
Show Your Empathy:In your application, make sure to highlight your empathetic nature. We want to see how you connect with people, especially in stressful situations. Share examples of how you've helped others in previous roles!
Tailor Your Experience:When detailing your experience, focus on customer service and any relevant primary care roles. We love seeing how your background aligns with our Care Navigation Team's needs, so be specific about your skills and achievements.
Be Clear and Concise:We appreciate clarity! Make sure your written application is easy to read and straight to the point. Use bullet points if necessary to break down your skills and experiences, keeping it tidy and organised.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Newhall Surgery!
How to prepare for a job interview at Newhall Surgery
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Care Navigator role. Familiarise yourself with the job description and think about how your previous experience in customer service or primary care aligns with the responsibilities outlined. This will help you articulate your fit for the position.
✨Showcase Your Empathy
Since this role involves dealing with patients who may be stressed or unwell, it's crucial to demonstrate your empathetic nature. Prepare examples from your past experiences where you've successfully handled sensitive situations, showing that you can provide support and solutions while maintaining confidentiality.
✨Brush Up on Communication Skills
Excellent verbal and written communication skills are key for a Care Navigator. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend to ensure you can convey information effectively, especially under pressure.
✨Be Ready to Discuss Policies and Procedures
Understanding the importance of patient information policies and confidentiality is vital. Be prepared to discuss how you would handle sensitive data and adhere to protocols. This shows that you take the role seriously and are committed to maintaining high standards of patient care.
