Administration Hub Lead

We are currently seeking an Administration Hub Lead to oversee our central admin hub. Your work week will be divided among our hub locations, including: Bull Green House (HX1 2EB), Elland Community Hub (HX5 9DL), and the Pellon Hub (HX2 0QA). You will play a vital role in managing and supporting a dedicated administration team. Your leadership will ensure the delivery of high-quality, customer-focused services, fostering a positive and motivated work environment. You will collaborate with various teams to drive continuous improvement and maintain operational excellence, all while upholding our organization's values. This position requires strong communication skills, a proactive approach to problem-solving, and a commitment to providing exceptional service. Please note that this position is a fixed-term contract lasting 12 months.

Newground Together is a registered Charity and part of the Together Housing Group, a social landlord with over 38,000 properties across the north of England. Newground Together aims to empower people to create sustainable communities that are connected, resilient, healthy, and prosperous. Newground Together is committed to supporting people into jobs and training opportunities, connecting with young people and families, creating memorable outdoor experiences, and providing health and wellbeing activities.

As an organisation, we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

Requirements

• Provide effective leadership and management of the administration Hub service in the specified service delivery area, managing and supporting Administration officers to achieve high levels of motivation, morale & communication to provide a high-quality service.
• Ensure staff are empowered to the appropriate levels and are held accountable for their performance & behaviour, addressing this where needed.
• Carry out monthly 121's and annual career conversations with each staff member.
• Work with the management team to achieve a continuous improvement culture by developing new ideas and seeking best practice.
• Work with other managers, coordinators & service delivery teams to complete risk assessments relating to community Hubs.
• Responsibility for all operational performance and for the work of the administration team to ensure performance targets are met or exceeded, and where not, corrective action is taken.
• Ensure staff are fully trained for the tasks they are undertaking.
• Provide flexible administration support to Newground Together delivery teams to deliver high performance and customer satisfaction across the business.
• Support the smooth and efficient running of the community Hubs/ premises at Newground Together.
• Raise concerns & issues with Community Hubs to the relevant Coordinator/ Manager.
• Collate monthly performance data from Community venues.
• Provide a warm welcoming community hub that can signpost customers to local services as required.
• Carry out any duties as may be requested by the business systems & quality assurance Manager that are commensurate with the level of responsibility attached to this post.

We are looking for someone who has:

• Must be able to access hub locations, which include: Bull Green House (HX1 2EB), Elland Community Hub (HX5 9DL), and the Pellon Hub (HX2 0QA).
• Experience of working with a broad range of customers.
• Proven experience of providing comprehensive administration service within a team environment.
• Demonstrate a proactive approach to problem-solving.
• Ability to work under pressure, delivering high-quality work to tight deadlines.
• Ability to compile reports and papers.

In return, we are offering the successful candidate in the Administration Hub Lead Role:

• Starting salary of £26,862.
• Annual pay scale increase.
• 27 days holiday (rising to 32 over 5 years' service) + bank holidays.
• A flexible working environment, with a range of family-friendly policies.
• You will be working 37 hours per week, Monday - Friday. Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
• Wide range of technical, professional, and personal development training opportunities.
• Health and wellbeing benefits including access to GPs.
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing, and financial advice.
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+, and disability.

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Full Criminal Disclosure, which will be carried out when a conditional offer is made.