Account Manager - Social in London

Welcome to NewGen, we’re a global social creative and creator agency made up of over 100 talented people worldwide, with offices in London, Manchester, and New York. We partner with leading brands to shape culture, tell stories that matter, and harness the power of social first creative and creators to drive meaningful impact. As a fast-growing agency with a collaborative, ambitious spirit, we bring together data, strategy, creativity, and innovation to deliver work that actually cuts through, connects and creates conversation.

Founded by our 30-under-30 co-founders, NewGen is an independent agency working with some of the world’s biggest brands. Privately owned and built to challenge the big networks and stale-traditional agencies, we move fast, live social, and know that our fresh ideas can compete with anyone. In fact, we know it’s the only way to deliver work consumers care about.

Our work is trusted by some of the world’s biggest brands, including Pepsi, Samsung, Amazon, SEGA and CashApp. Just as importantly, we’re the agency of choice for leading creators shaping culture today - from KSI to Amelia Dimoldenberg to PewDiePie. When the people driving conversations and influencing audiences trust us, it’s no surprise that the world’s most ambitious brands do too.

Want to join the team? Here are our non-negotiables:

• Energy – Get involved, be heard, contribute. This isn’t the place for an easy ride — we want people who bring energy and ideas.
• Quality – Quality comes first. If it doesn’t feel right, speak up. Everything we create should push boundaries and break new ground.
• Collaboration – We win as a team. No egos, no judgment — just support, collaboration and collective success.
• Creativity – We thrive on fresh thinking. New ideas and bold approaches keep us moving forward.
• Partnership – Be a great partner to our clients. Everything we do should deliver on their objectives and create a positive collaborative experience. This is paramount.

The Role

We’re looking for a proactive and socially native Account Manager who can confidently run day to day client relationships while ensuring campaigns are delivered to the highest standard. You will sit at the centre of your accounts coordinating teams, managing delivery, and ensuring projects move at pace. You bring organisation, clarity and strong communication. You understand how social first thinking translates into effective campaigns and great client partnerships. You are both highly organised and culturally plugged in. You take ownership of your work, support your team, and help ensure that every piece of work delivered by NewGen meets our standards.

Key Responsibilities

• Manage Day to Day Client Relationships
  • Act as primary day to day contact for clients across your accounts.
  • Build strong working relationships with marketing stakeholders.
  • Ensure clear communication between client teams and internal teams.
  • Support proactive thinking and bring ideas to client conversations.
• Drive Delivery Excellence
  • Manage campaign delivery from brief through to wrap.
  • Keep timelines, scopes and budgets organised and on track.
  • Coordinate internal teams across creative, influencer, strategy and production.
  • Ensure deliverables meet quality standards before reaching clients.
• Social Management
  • Strong understanding of social platforms and creator culture.
  • Awareness of internet trends, formats and creator ecosystems.
  • Ability to translate social trends and formats into content ideas.
  • Ownership of inbound and outbound community management.
  • Ownership of content analysis and social reporting.
• Support Commercial Performance
  • Track project budgets and ensure work stays within scope.
  • Support forecasting and project tracking across accounts.
  • Identify opportunities to grow accounts through additional workstreams.
  • Support Account Directors in SOW development and commercial planning.
• Elevate Strategic Output
  • Work closely with Strategy and Creative teams to ensure work is socially native.
  • Ensure campaign outputs align with client objectives.
  • Support performance reporting and campaign analysis.
  • Help translate insights into actionable recommendations for clients.
• Support and Develop Junior Team Members
  • Help mentor and support Account Executives.
  • Provide guidance on delivery, organisation and client communication.
  • Contribute to a positive collaborative team culture.
  • Ensure best practices are followed across projects.
• Champion Collaboration
  • Work closely with influencer, creative, production and data teams.
  • Ensure a smooth workflow across disciplines.
  • Contribute to internal improvements and agency initiatives.

Social First x Brand Impact

Being socially native is at the heart of everything we do at NewGen. We’re not an advertising agency. We live and breathe culture constantly plugged into the trends, conversations and creators shaping the world. To succeed here you need a strong understanding of social platforms, creator culture, and how ideas translate into engaging content. You should have an instinct for what resonates online and how to deliver campaigns that feel authentic and culturally relevant. It’s ok to be chronically online.

We'd Love You To Have

• 3-4 years experience in social creative or integrated agency roles.
• Experience managing campaigns or workstreams across social platforms.
• Strong organisational and project management skills.
• Good understanding of social platforms and creator culture.
• Experience coordinating internal teams and campaign delivery.
• Confident communication and stakeholder management skills.
• Experience working in fast paced agency environments.
• Ability to translate creative ideas into clear deliverables and campaign outputs.