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- Tasks: Lead Discord server setup, growth, and community management for gaming and entertainment clients.
- Company: NewGen is a cutting-edge creative agency revolutionising social connections and advertising.
- Benefits: Enjoy 36 days holiday, flexible hours, and a bespoke benefits package tailored to your needs.
- Why this job: Join a vibrant team, engage with communities, and make a real impact in the digital space.
- Qualifications: Experience managing Discord servers, strong communication skills, and a passion for community building.
- Other info: Work from Manchester or London, with opportunities for personal development and community support.
The predicted salary is between 36000 - 60000 £ per year.
Role is based in either Manchester or London, UK.
The Company
NewGen is a social-first creative and creator agency that stands at the forefront of culture, creators and community. On a mission to challenge outdated advertising methodologies, it exists to revolutionise social connections, making advertising more relevant, engaging, fun, and effective. With its genesis as a gaming influencer agency, it has honed its community expertise, connecting with modern consumers in a way that aligns with how they interact, share, and make decisions in the digital age.
About the Role
We are looking for a Discord-native Social Media Manager to lead the setup, growth, and day-to-day management of Discord servers for a roster of clients—particularly in gaming and entertainment. You will be responsible for building vibrant, engaged communities that go beyond announcements and actually feel alive. This role blends community building with social strategy, requiring someone who knows how to speak fluent Discord (bots, channels, roles, memes and all) and grow servers with purpose and personality.
Key Responsibilities
- Server Build & Setup: Create and configure Discord servers from scratch, including channel structure, permissions, roles, bots, and moderation tools. Design onboarding flows and user journeys to ensure smooth entry and retention.
- Community Management: Lead the day-to-day moderation and engagement within client servers. Develop and maintain community guidelines, FAQ docs, and mod frameworks. Act as a visible and trusted voice in the community—either directly or via mod teams.
- Growth Strategy & Execution: Plan and implement growth tactics to increase server members and engagement (e.g. partnerships, giveaways, cross-platform promotion). Track community metrics and optimise strategies accordingly. Collaborate with marketing and content teams to drive traffic from social platforms into Discord.
- Campaign Activation: Coordinate server-based activations like AMAs, live chats, early access drops, and community challenges. Work closely with client teams (especially publishers/devs) to align server content with product and campaign timelines.
- Client Communication & Reporting: Provide regular updates and performance reports to clients. Participate in strategic planning sessions and pitch ideas for Discord growth and engagement.
Requirements
- Proven experience managing and growing active Discord servers, ideally for gaming, fandom, or tech communities.
- Deep understanding of Discord culture, features, bots, and best practices.
- Excellent written communication and community moderation skills.
- Able to juggle multiple servers and client priorities at once.
- Strong instincts for digital community psychology and platform trends.
- Comfortable using analytics to guide decision-making.
- Bonus: familiarity with gaming communities, esports, or Web3 spaces.
Nice to Have
- Experience working with games publishers or entertainment brands.
- Ability to produce or brief in Discord-native assets (e.g. emojis, banners, gifs).
- Previous experience training or managing moderators.
Benefits
- 36 days holiday per year, including a 10-day block "reset", Christmas closure and birthday day off.
- Ben Allowance - Subsidised bespoke benefits package giving you access to benefits you want (Childcare, enhanced pension, healthcare, gym, Netflix, Deliveroo, you name it, it's on there).
- Access to private medical healthcare and mental healthcare through Aviva Health Insurance; Enhanced Maternity & Paternity policy and enhanced policies for same-sex and non-binary couples.
- Enhanced compassionate leave so you can genuinely take the time you need.
- Flexible working hours give you an earlier start for an earlier finish or a later start for a later finish. We want you to work in a way that works best for you and your life.
- Company away days!
- Community days - we give you time off to go support a cause you believe in!
- There are plenty of clubs/societies, and if we don't have something that suits you, you can always suggest it.
- Holiday office closure & additional time off for religious holidays.
Discord-native Social Media Manager employer: NewGen
Contact Detail:
NewGen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Discord-native Social Media Manager
✨Tip Number 1
Familiarise yourself with Discord's features and culture. Join various Discord servers related to gaming and entertainment to understand how successful communities engage their members. This will give you insights into what works and what doesn't.
✨Tip Number 2
Showcase your community management skills by actively participating in discussions and events on Discord. Consider hosting your own events or AMAs to demonstrate your ability to create engaging experiences that resonate with users.
✨Tip Number 3
Network with professionals in the gaming and entertainment sectors. Attend industry events, webinars, or online meetups to connect with potential clients or collaborators who may be looking for a Discord-native Social Media Manager.
✨Tip Number 4
Stay updated on the latest trends in digital community management and Discord features. Follow relevant blogs, podcasts, and social media accounts to ensure you're aware of new tools and strategies that can enhance your community-building efforts.
We think you need these skills to ace Discord-native Social Media Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Discord-native Social Media Manager. Familiarise yourself with Discord features, community management, and growth strategies relevant to gaming and entertainment.
Tailor Your CV: Highlight your experience with Discord and community management in your CV. Use specific examples that demonstrate your ability to grow and engage communities, as well as your understanding of Discord culture and best practices.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community building and your familiarity with Discord. Mention any relevant projects or experiences that align with NewGen's mission to revolutionise social connections.
Showcase Your Communication Skills: Since excellent written communication is crucial for this role, ensure your application is free from errors and clearly conveys your ideas. Consider including links to any Discord servers you've managed or relevant content you've created.
How to prepare for a job interview at NewGen
✨Show Your Discord Expertise
Make sure to demonstrate your deep understanding of Discord's features, culture, and best practices. Be ready to discuss specific examples of how you've successfully managed and grown Discord servers in the past, especially within gaming or entertainment communities.
✨Highlight Community Engagement Strategies
Prepare to talk about your strategies for building vibrant communities. Discuss how you would create engaging content, manage community interactions, and implement growth tactics like partnerships or giveaways to keep members active and involved.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to community management. Think about how you would handle conflicts, moderate discussions, or respond to negative feedback within a Discord server, showcasing your problem-solving skills.
✨Familiarise Yourself with the Company’s Clients
Research NewGen's clients and their target audiences. Understanding their brand voice and community needs will help you tailor your responses and show that you're not just a fit for the role, but also for the specific clients you'll be working with.
