Account Manager - Social

The Role

We’re looking for a proactive and socially native Account Manager who can confidently run day‑to‑day client relationships while ensuring campaigns are delivered to the highest standard.

You will sit at the centre of your accounts coordinating teams, managing delivery, and ensuring projects move at pace. You bring organisation, clarity and strong communication. You understand how social‑first thinking translates into effective campaigns and great client partnerships.

You are both highly organised and culturally plugged in. You take ownership of your work, support your team, and help ensure that every piece of work delivered by NewGen meets our standards.

Key Responsibilities

Manage Day to Day Client Relationships

• Act as primary day‑to‑day contact for clients across your accounts
• Build strong working relationships with marketing stakeholders
• Ensure clear communication between client teams and internal teams
• Support proactive thinking and bring ideas to client conversations

Drive Delivery Excellence

• Manage campaign delivery from brief through to wrap
• Keep timelines, scopes and budgets organised and on track
• Coordinate internal teams across creative, influencer, strategy and production
• Ensure deliverables meet quality standards before reaching clients

Social Management

• Strong understanding of social platforms and creator culture
• Awareness of internet trends, formats and creator ecosystems
• Ability to translate social trends and formats into content ideas
• Ownership of inbound and outbound community management
• Ownership of content analysis and social reporting

Support Commercial Performance

• Track project budgets and ensure work stays within scope
• Support forecasting and project tracking across accounts
• Identify opportunities to grow accounts through additional workstreams
• Support Account Directors in SOW development and commercial planning

Elevate Strategic Output

• Work closely with Strategy and Creative teams to ensure work is socially native
• Ensure campaign outputs align with client objectives
• Support performance reporting and campaign analysis
• Help translate insights into actionable recommendations for clients

Support and Develop Junior Team Members

• Help mentor and support Account Executives
• Provide guidance on delivery, organisation and client communication
• Contribute to a positive collaborative team culture
• Ensure best practices are followed across projects

Champion Collaboration

• Work closely with influencer, creative, production and data teams
• Ensure a smooth workflow across disciplines
• Contribute to internal improvements and agency initiatives

Qualifications

• 3-4 years experience in social creative or integrated agency roles
• Experience managing campaigns or workstreams across social platforms
• Strong organisational and project management skills
• Good understanding of social platforms and creator culture
• Experience coordinating internal teams and campaign delivery
• Confident communication and stakeholder management skills
• Experience working in fast‑paced agency environments
• Ability to translate creative ideas into clear deliverables and campaign outputs