Contracts Manager

This is a hands on role Reporting to the Chief Operating Officer you will lead a team of engineers and coordinators. Managing all aspects of the Contracts Department, you will coordinate resources and communicate effectively with customers, suppliers and internal stakeholders ensuring projects are delivered on time, within budget, and to the highest quality and safety standards. The Contracts Manager is a key member of Newgate’s management team, you will collaborate with all areas of the business and should be prepared to take initiative, whilst continually improving processes and operational activity. Job Duties Maintain the highest standard of customer relationship, service and professionalism at all times. Work with all relevant staff and departments to process all contracts in a diligent manner and within the accepted time scales, costs, customer’s instructions and Codes of Practice. Progress current contracts and chair weekly production meetings liaising with relevant departments to ensure customer requirements and installation and deliveries are met on time. Liaise with clients and engineers daily – provide excellent service with updates, queries and problem solving. Ensure client correspondence in virtual folders is updated. Oversee the updating of the ‘Schedule it’ spreadsheet – by adding installation dates and allocation of engineers to contracts. Monitor the progress of all installations and site attendance on a daily basis. Organise holiday/sickness cover with Service