At a Glance
- Tasks: Coordinate spare parts requests and ensure smooth order processing for customers.
- Company: Join a dynamic service team in a supportive and collaborative environment.
- Benefits: Gain valuable experience, develop skills, and enjoy a friendly workplace culture.
- Other info: Opportunity for growth and learning in a fast-paced environment.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the Service Manager, you will work both independently and collaboratively within the Service Team and the wider business. You will be technically minded and detail-oriented with a proactive and adaptable approach to work. As a Spares Coordinator, you will act as the primary point of contact for customers requiring spare parts. You will work closely with customers and internal teams to ensure enquiries are processed efficiently, quotations are prepared accurately, and orders are progressed smoothly from initial enquiry through to completion.
Duties and Responsibilities
- Customer Liaison – handling incoming customer spare’s requests (via phone & email) in a prompt, friendly, and professional manner
- Coordinate orders from receipt through to completion, liaising with internal departments and customers throughout
- Prepare accurate quotations for spares and issue them to customers in line with internal processes
- Resolve any queries or complaints
- Ensure any invoice-related queries are dealt with in a timely manner
- Administration – ensuring the system and Spare’s project files are kept up to date
- Assist the Service Manager with various tasks
- Attend training courses as required
Experience
- Previous experience in a similar technical service role
- Excellent verbal and written communication skills
- Experience working in a customer service or customer-facing environment
- Proven experience in a coordinating role is essential
- A good standard of literacy and numeracy
- Demonstrable ability to plan, organise and prioritise work
- Be neat and methodical in work
- Good systems knowledge of ERP systems (e.g., SAGE, SAP, Oracle)
- Good Microsoft Office skills with strong Excel proficiency
- Understanding of health and safety legislation
Behaviours
- Confident liaising with customers by telephone and email
- Ability to build great rapport with customers, team members, and the wider business
- Work with minimal supervision and meet specific deadlines
- Juggle multiple tasks and remain calm under pressure
- Flexible and willing to do overtime
Spares Coordinator employer: Newgate (Newark) Ltd
As a Spares Coordinator at our company, you will thrive in a supportive and dynamic work environment that values collaboration and innovation. We offer comprehensive training and development opportunities to help you grow your skills while enjoying a culture that prioritises teamwork and customer satisfaction. Located in a vibrant area, our company provides a unique chance to engage with a diverse clientele and contribute to meaningful projects that make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Spares Coordinator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Newgate (Newark) Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Newgate (Newark) Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Newgate (Newark) Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Spares Coordinator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Newgate (Newark) Ltd:This is your chance to really connect with the team at Newgate (Newark) Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Newgate (Newark) Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Newgate (Newark) Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Newgate (Newark) Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Newgate (Newark) Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
