Digital and Social Inclusion Coordinator in Worksop

Are you enthusiastic about supporting people in accessing digital services and improving social inclusion? Are you a team player who is proactive and communicates effectively?

This is a full-time position (37.5 hours per week) on a fixed-term contract for 12 months. You will play a key role in supporting patients to access digital healthcare services, improving confidence with technology, and helping reduce barriers to care within the community.

Main duties of the job

Working across Newgate PCN, Larwood PCN, and Retford & Villages PCN, you will help patients develop confidence in using digital health tools, promote inclusive access to primary care services, and support staff in maximising the benefits of NHS digital platforms. As part of our multidisciplinary team, you will champion digital inclusion and strengthen social connections for local people.

This post is expected to work between all 3 PCNs across Bassetlaw, so driving and access to a vehicle is essential. The post holder will work actively with all three PCNs but their main base and employer will be Newgate PCN.

About us

Newgate Medical Group (NMG) is a welcoming and busy single practice Primary Care Network (PCN) with over 30,000 patients. We have an established team of 9 GP Partners and a host of varied health professionals including pharmacists, nurses, ANPs, PAs, Paramedics, Social Prescribing link workers, care coordinators, and a large admin team.

The candidate will work across all 3 PCNs in Bassetlaw which includes Larwood Health Partnership and Retford & Villages. The 3 PCNs have established collaborative working practices in integrated neighbourhood working and are forward-thinking, supportive PCNs that embrace new ideas and innovation with the aim of producing better patient outcomes and efficient ways of working.

Our dedicated teams are crucial to the success of the PCNs and the service we provide to our patient population. Ongoing rigorous processes of evaluation and review inform every aspect of the services we provide, within each department, to ensure our high standards never slip. We aim to provide a good work-life balance, support our staff to develop, feel engaged, and part of the wider collaborative network.

This is an exciting time to join the team as we have plans to develop a new Health and Wellbeing Hub that will benefit residents and patients across the area whilst developing our team further.

Job responsibilities

• Digital Access and Patient Empowerment
  • Actively promote and increase the use of digital health tools across the PCNs, such as the NHS App, online consultation platforms, and other digital communication systems.
  • Support patients in developing confidence and independence in managing their own health, care, and wellbeing through digital means.
• Collaboration and Relationship Building
  • Build, maintain, and strengthen effective working relationships with colleagues, practices, and community partners across the three PCNs.
  • Help connect patients and services by developing strong networks that support the aims of digital and social inclusion.
• Addressing Digital Barriers and Reducing Inequalities
  • Work collaboratively with stakeholders - including practice teams, patients, carers, and external agencies - to identify and reduce barriers to digital access, particularly for individuals experiencing significant health inequalities.
  • Support the development of inclusive approaches to ensure digital tools and services are accessible to all patient groups.
• Project Coordination and Delivery
  • Coordinate and manage digital inclusion projects across the PCNs, ensuring delivery aligns with agreed objectives and timelines.
  • Facilitate workshops, task-and-finish groups, and other engagement activities; use effective communication and presentation skills to convey complex or sensitive issues to diverse audiences.
  • Monitor progress against project goals, evaluate outcomes, and provide regular reports to the PCN leadership team.
  • Use insights and data gathered through project work to inform, develop, and enhance digital services and patient access pathways.
  • Develop NHS App skills across Integrated Neighbourhood Teams and encourage NHS App Ambassadors sign-ups.
• Practice Support and Service Improvement
  • Support GP practices in improving patient access to healthcare through digital tools, online consultation systems, and enhanced digital communication methods.
  • Assist practices in embedding digital solutions within service pathways to improve efficiency, consistency, and patient experience.
• Governance, Compliance, and Professional Standards
  • Adhere to organisational policies, procedures, and mandatory training requirements to ensure safe, compliant, and effective working practices.
  • Contribute to a culture of quality improvement and reflective practice within the PCN teams.
• Meetings and Representation
  • Attend relevant PCN, practice, and partner meetings as required, representing the digital inclusion function and contributing to collaborative planning and service development.

Person Specification

• Qualifications
  • GCSE Maths and English (Grade 4/C or above)
  • Evidence of continuous professional development.
• Experience
  • Experience of communicating confidently and effectively with patients and/or carers on a 1:1 basis and in small group settings, demonstrating a friendly, approachable, and patient-centred manner.
  • Proficient in the use of digital systems and online platforms for communication or engagement.
  • Experience in managing or supporting the delivery of projects, events, or community engagement activities.
  • Previous experience working within the NHS or a similar health or social care environment.
  • Experience in a patient-facing role, supporting individuals, families, or carers in accessing services or navigating care pathways.
  • Knowledge and understanding of Primary Care Networks (PCNs) and the wider primary care environment.
• Skills
  • Use of initiative and judgement in difficult or complex situations.
  • Self-motivated and able to work without supervision.
  • Able to maintain confidentiality and accuracy.
  • Effective organisation and time management skills.
  • Familiarity with HRIS or NHS-specific systems.
• Personal Qualities
  • Polite, confident, and professional.
  • Flexible and reliable.
  • Able to work independently and as part of a team.
  • High level of attention to detail.
  • Willingness to learn and develop.
• Other Requirements
  • Flexibility with working arrangements, including occasional out-of-hours shifts.
  • Will require a full UK driving license and access to a vehicle.
• Disclosure and Barring Service Check
  • This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.