At a Glance
- Tasks: Guide customers through onboarding and optimise their use of our software.
- Company: Join a leading tech firm focused on construction and design solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a chance to work with innovative technologies.
- Why this job: Be a trusted advisor and make a real impact in the construction industry.
- Qualifications: Bilingual in English and French with experience in customer success or account management.
The predicted salary is between 40500 - 49500 £ per year.
We are looking for a bilingual (English and French) Customer Success Manager.
This position will play a critical role in ensuring Newforma customers maximize the value of Newforma’s Project Information Management (PIM) and BIM Coordination software.
You will serve as a trusted advisor, helping design and construction firms optimize their workflows, improve collaboration, and drive successful project outcomes.
In addition to customer retention, you will work closely with sales to support prospects during the evaluation process and contribute to new business growth.
- In This Role, Your Responsibilities Will Include
- Guide new customers through a structured onboarding process, ensuring successful adoption of our software.
- Develop strong relationships with key customer stakeholders, providing best practices and proactive guidance.
- Act as the customer’s advocate, addressing issues, providing solutions, and collaborating with internal teams to enhance the product experience.
- Drive customer retention and identify opportunities for product expansion through upselling and cross-selling.
- Gather insights from customers and relay feedback to the product and engineering teams to drive continuous improvement.
- Track and analyze customer usage, engagement, and satisfaction to ensure long-term success.
- Partner with the sales team to assist in product demonstrations, proof-of-concept projects, and technical discussions to help convert prospects into customers.
- Provide industry expertise and use case recommendations to potential customers evaluating our software.
Requirements For The Position Include
- Bilingual in English and French (verbal and written)
- Minimum 3 years of experience in a construction-related industry
- Excellent verbal and written communications skills in English are mandatory (USA and International Markets focused position)
- Construction Software implementation or training experience is a strong asset
- Experience in customer success, account management, sales support, or technical consulting in a software/Saa S company.
- Knowledge of BIM coordination, Project Information Management, or related construction/design technologies.
- Strong communication and presentation skills to engage both technical and non-technical stakeholders.
- Ability to troubleshoot customer challenges and work cross-functionally to resolve issues. Ability to travel domestic and internationally (up to 25%)
- Nice To Have Qualifications For This Position Include
- Post-Secondary Education Degree
- Experience working in or supporting Architecture, Engineering, or Construction (AEC) firms.
- Understanding of construction project lifecycles, document management, and compliance requirements.
- Prior experience in change management, software implementation, or workflow consulting.
- #J-18808-Ljbffr
Customer Success Manager employer: Newforma
Join a dynamic and innovative team as a Business Development Representative, where your bilingual skills in English and German will be highly valued. Our company fosters a vibrant work culture that encourages collaboration and personal growth, offering flexible working arrangements between home and the office, along with opportunities to attend exciting sales and networking events. With a focus on employee development and a competitive spirit, we provide the perfect environment for you to thrive and make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Newforma. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Newforma before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Newforma:Your cover letter is your chance to shine! Tell us why you want to work at Newforma specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Newforma!
How to prepare for a job interview at Newforma
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
