Role: General Manager
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
Location: Tide Bankside, London
Hours: 40 hours between 8:30am – 17:30pm Monday to Friday
Reporting to: Head Of Customer Experience
Who are we?
NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, 'Freedom at Work', and support to create, grow and enjoy running their businesses in our centres.
We've been going from strength to strength for 25 years to cement our position as 'The Property Manager for the New Economy'. We're currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market.
What are our values?
Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.
The purpose of NewFlex is to make a sustainable profit from unleashing the potential of buildings and people.
Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are.
What will you do?
The General Manager holds overall accountability for running their designated centres, with the customer experience at the heart of the role. xgikmsk This spans the full customer journey — from first viewing and onboarding through to ongoing experience and long-term retention — with close attention to every touchpoint a customer encounters along the way.
Working to KPIs agreed with stakeholders, the General Manager delivers consistently high standards across every centre, taking a proactive approach to operational performance and to managing suppliers and repairs — anticipating issues before they arise rather than reacting to them — while leading on health and safety and team development.
We want someone exceptional who can focus on:
Operational Performance
General Manager in Wandsworth employer: NewFlex
NewFlex is an exceptional employer, offering a vibrant work culture that prioritises customer experience and employee development. Located in the heart of London, our General Manager role provides opportunities for meaningful engagement with local businesses while enjoying a comprehensive benefits package, including generous annual leave and training support. Join us as we lead the flexible workspace revolution, where your contributions directly impact our growth and success.
