At a Glance
- Tasks: Lead and manage flexible workspaces, ensuring top-notch customer experiences.
- Company: Join a rapidly growing company revolutionising the flexible office market.
- Benefits: Enjoy 33 days off, private medical insurance, and a supportive work culture.
- Other info: Great opportunities for career growth and personal development.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Management experience and a passion for customer service are essential.
The predicted salary is between 40582 - 49600 £ per year.
Location: Oliver's Yard, London
Hours: 40 hours between 8:30am - 5:30pm Monday to Friday
Reporting to: Head Of Customer Experience
NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, Freedom at Work, and support to create, grow and enjoy running their businesses in our centres.
The General Manager holds overall accountability for running their designated centres, with the customer experience at the heart of the role. This spans the full customer journey from first viewing and onboarding through to ongoing experience and long-term retention with close attention to every touchpoint a customer encounters along the way.
Working to KPIs agreed with stakeholders, the General Manager delivers consistently high standards across every centre, taking a proactive approach to operational performance and to managing suppliers and repairs anticipating issues before they arise rather than reacting to them while leading on health and safety and team development.
Operational Performance
- Deliver agreed operational KPIs and performance standards.
- Optimise centre configuration, utilisation and operational efficiency.
- Support continuous improvement across the designated centre/s.
- Monitoring service quality, customer satisfaction and customer retention.
- Allocating and managing staffing, budgets and facilities.
- Implementing quality assurance processes to maintain a consistent level of service.
- Ensuring the highest level of customer service is maintained throughout all centres.
- Supporting local marketing activity in line with corporate identity guidelines to drive awareness and engagement.
- Developing customer engagement and networking opportunities within the local business community.
- Building and maintaining strong relationships with key stakeholders.
People Management
- Develop a high-performance, customer-focused culture through performance management, coaching, mentoring, CPD journals, HR processes and KPI setting.
Repairs and Supplier Management
- Identify and recommend suitable local suppliers.
- Support supplier onboarding through the approved supplier process.
- Drive value for money while improving quality and responsiveness.
Policies & Procedures
- Ensuring that all existing and new policies, procedures and processes are used every day.
- Ensure that ESG policies are implemented as appropriate.
- To have an understanding and work to policies relating to statutory H&S obligations.
- Regularly inspect facilities to maintain health and safety standards.
Training
- Complete all mandatory training modules annually:
- Fire Safety Awareness
- Understanding Fraud: Identify and Prevent Workplace Fraud
- Confident user of Microsoft Office 365 (Word, Excel and Outlook)
Management experience
Experience working in a serviced office environment
Graduate or further education (desirable)
Minimum Grade C in English and Maths (or equivalent)
Proven Commercial success.
Experienced manager and coach of people.
Experience of planning and forecasting.
33 days Annual Leave (including Bank Holidays)
Birthday Off
Discounted Private Medical Insurance Cover
Life Assurance
Cycle Scheme
NEST Pension Scheme
Employee Assistance Programme
Training Support Package
Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
General Manager (Food) in London employer: NewFlex
NewFlex is an exceptional employer, offering a vibrant work culture that prioritises customer experience and employee development. Located in the heart of London, our General Manager role provides opportunities for meaningful engagement with local businesses while enjoying a comprehensive benefits package, including generous annual leave and training support. Join us as we lead the flexible workspace revolution, where your contributions directly impact our growth and success.
