Demand & Sales Consultant in London

Role

Demand & Sales Consultant

Location

Tide, Bankside & Central London, with a four-day working week across our London-based centres.

The role includes occasional travel within our wider network, with a minimum of two days per month spent at a centre outside London.

We offer a degree of flexibility, including up to two work-from-home days per month (typically every other week).

Please note that attendance at occasional evening networking events is required as part of the role.

Hours

• 40 hours per week, Monday to Friday - 8:30am to 5:30pm
• (occasional work out of normal business hours)

Reporting to

Head of Customer Acquisition

Who are we?

New Flex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses.

We give our Customers the flexibility, independence, ‘Freedom at Work’, and support to create, grow and enjoy running their businesses in our centres.

We’ve been going from strength to strength for 25 years to cement our position as ‘The Property Manager for the New Economy’.

We’re currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market.

Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton.

New Flex is creating a positive alternative in the business centre market.

What are our values?

Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.

The purpose of New Flex is to make a sustainable profit from unleashing the potential of buildings and people.

Our values are Smart, Supportive, Prudent, Straightforward and Responsible.

We expect all our employees to live our values in everything they do at work.

Our values make us who we are.

What will you do?

To manage and optimise the end-to-end sales enquiry process across the New Flex network, ensuring all opportunities are captured, qualified, and converted effectively.

The role acts as the central co-ordination point between marketing, AI-generated leads, brokers, and centre teams, ensuring enquiries are handled efficiently, viewings are booked quickly, and customers receive a seamless experience.

The role also drives demand generation activity, builds relationships with broker partners, and provides market insights to support pricing, campaigns, and occupancy growth across the portfolio.

We want someone exceptional who can focus on

• Enquiry & Opportunity Management
• Manage and oversee all incoming sales enquiries across the New Flex network.
• Qualify and allocate enquiries appropriately across the sales team, centre teams, or AI processes.
• Convert enquiries into viewings, bookings, or next-stage opportunities.
• Manage enquiries end-to-end, ensuring professional handling throughout the sales process.
• Maintain accurate records of all opportunities within the CRM system in line with the New Flex sales process.
• Ensure tasks and follow-ups are created and completed within agreed service levels
• Sales Conversion & Customer Engagement
• Conduct professional conversations with prospective customers to understand business requirements and workspace needs.
• Arrange and coordinate centre viewings, virtual tours, and follow-up communications.
• Build rapport with prospects to ensure confidence in the New Flex offering.
• Identify opportunities to cross-sell products and services across the New Flex portfolio.
• Achieve and maintain conversion rates in line with agreed KPIs.
• Sales Operations & CRM Management
• Maintain high standards of CRM accuracy and data quality across all enquiries.
• Ensure all enquiries progress efficiently through the sales funnel.
• Maintain up-to-date information on centres, availability, pricing, and services across the network.
• Assist with the ongoing implementation and optimisation of AI tools within the sales process.
• Deliver engaging, high-impact conversations that showcase the space and community, driving successful conversion of office sales, meeting & events bookings, coworking packages and memberships.
• Broker & Partner Relationships
• Build and maintain strong relationships with broker partners, commercial agents, and corporate customers.
• Engage with brokers to generate new opportunities across the network.
• Attend broker meetings and industry networking events where required.
• Promote New Flex centres and services across broker and partner networks
• Demand Generation & Market Insight
• Support and execute sales campaigns and promotional activity alongside marketing and operations teams.
• Self-source new enquiries through proactive business development, networking, and targeted outreach.
• Provide feedback and insights to support pricing strategy, promotions, and product positioning.
• Identify opportunities to increase enquiry volume and conversion rates.
• Health & Safety
• Maintain a working knowledge of New Flex health and safety policies and procedures.
• Support completion of daily checks and i Auditor tasks as directed.
• Report accidents, incidents and near misses in line with company procedures.
• Support emergency procedures including fire evacuations.
• Ensure contractors follow centre policies when on-site (under management supervision).
• Take part in required H&S and compliance training.
• Stakeholder Collaboration
• Work closely with centre teams and General Managers to ensure viewings are well prepared and customers receive an excellent experience.
• Support centres in converting opportunities and maximising revenue from enquiries.
• Maintain strong working relationships across operations, marketing, and leadership teams
• Additional Responsibilities
• Conduct inbound and outbound communication across phone, email, and digital channels.
• Support testing and adoption of new sales systems, processes, and tools.
• Undertake ad-hoc duties as required by the business.
• Training
• Complete all mandatory training modules annually: -
• Anti-Bribery Fundamentals
• Anti-Money Laundering: Know your Risk
• Code of Conduct
• Cyber Security: Journey to Safety
• Ergo Wize Assessment
• Environmental Awareness: A Global Outlook
• Fire Safety Awareness
• GDPR: A Practical Overview for All Staff
• Legionella
• Understanding Fraud: Identify and Prevent Workplace Fraud
• Whistleblowing
• Working with the Modern Slavery Act UK
• An Introduction to Unconscious Bias
• Sexual Harassment: A Practical Overview

Skills & Behaviours

• Customer-focused with a passion for delivering an outstanding customer experience.
• Commercially driven with a proactive approach to identifying and converting opportunities.
• Self-motivated with the ability to work both independently and collaboratively.
• Professional, confident, and credible when engaging with customers and partners.
• Detail oriented with a commitment to maintaining high standards of data accuracy and CRM management.
• Adaptable and open to new technologies, processes, and ways of working.
• Positive and solutions focused with a strong sense of accountability.
• Collaborative team player who works effectively with centre teams and colleagues across the business.
• Knowledge & Experience
• Confident IT user with experience of booking systems, Microsoft Office and email platforms.
• Experience within hospitality, coworking, serviced office or a members’ club environment preferred.
• Previous experience in a similar B2B Sales role is advantageous but not essential.
• Able to communicate professionally and confidently with stakeholders at all levels.
• High attention to detail and pride in maintaining exceptional standards.
• Confident in handling customer queries and resolving issues independently.

Qualifications

• Minimum of 5 GCSEs (or equivalent) including English and Maths at Grade 4/C or above.
• Further qualifications in Business, Hospitality or Customer Service are advantageous but not essential.
• Stakeholders
• Clients
• Prospects
• Customers
• Colleagues in all departments
• Newable Group Boards

What will we offer you?

• 33 days Annual Leave (including Bank Holidays)
• Birthday Off
• Volunteering Days
• Discounted Private Medical Insurance Cover
• Life Assurance
• Income Protection Insurance
• Payroll Giving
• Cycle Scheme
• NEST Pension Scheme
• Employee Assistance Programme
• Annual Flu Jabs
• Eye Tests
• Training Support Package
• Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
• Annual Professional Membership Subscription

New Flex is an equal opportunities employer.