At a Glance
- Tasks: Lead and manage flexible workspaces, driving sales and ensuring top-notch customer service.
- Company: Join NewFlex, a rapidly growing company revolutionising the office market.
- Benefits: Enjoy a competitive salary, generous leave, and great perks like private medical insurance.
- Other info: Exciting career growth opportunities in a supportive and innovative environment.
- Why this job: Be part of a dynamic team making a real impact in the flexible workspace industry.
- Qualifications: Management experience and a knack for driving revenue are essential.
The predicted salary is between 38000 - 38000 £ per year.
Location: Oxford Lambourne House
Hours: 40 hours between 8:30am – 17:30pm Monday to Friday
Reporting to: Head Of Customer Experience
Who are we? NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, ‘Freedom at Work’, and support to create, grow and enjoy running their businesses in our centres.
What are our values? Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition. The purpose of NewFlex is to make a sustainable profit from unleashing the potential of buildings and people. Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work.
What will you do? The General Manager is responsible for overseeing the efficient operation of centres within their territory, while driving commercial sales, maintaining health and safety standards, training their team to meet and maintain quality standards, and managing the process of repairs quotes and supplier approvals. This role involves a blend of strategic leadership, operations management, sales initiatives, health and safety compliance, and a strong focus on training and quality assurance.
The General Manager will be responsible for exceeding budgets and KPIs agreed with stakeholders by executing everything from business development to pest control within an agreed territory.
- P&L Responsibility
- To exceed the monthly budget every month.
- Driving and sustaining the maximum revenue from the centres in the territory.
- Using all existing products and services to drive and sustain this revenue.
- Develop new products and services as appropriate.
- Use all days of the week to drive this revenue.
- Have good personal relations with the desk agents in national brokers.
- Configure the centre to generate and sustain the maximum revenue.
- Configure the centre to reduce the rates bill.
- Monitor and control expenses to ensure financial objectives are met.
- Operations
- Ensure the smooth day-to-day operations of all centres in the territory.
- Monitor service quality and customer satisfaction.
- Identify areas for improvement and optimise processes.
- Allocate and manage staffing, budget, and facilities.
- Implement quality assurance processes to maintain a consistent level of service.
- Ensure that the highest level of customer service is maintained throughout all centres.
- Handle escalated customer issues and seek resolutions to maintain customer satisfaction.
- Commercial Sales
- Develop and implement a comprehensive sales strategy to drive revenue growth and occupancy rates.
- Identify and pursue new business opportunities, partnerships, and customers.
- Nurture and maintain relationships with key customers, corporate accounts, and brokers.
- Monitor and analyse market trends to adapt sales strategies accordingly.
- Marketing
- Prepare local marketing campaigns which conform to corporate identity guidelines.
- Use all local channels to drive demand.
- People Management
- Develop a high-performance culture through managing performance and identifying training and development needs.
- Foster a collaborative and goal-oriented team environment.
- Responsible for recruiting employees and performance managing underperformance and misconduct.
- Client Reporting
- Budgeting, forecasting and client reporting.
- Client handling as required by the business.
- Repairs and Supplier Management
- Identify repairs and maintenance needs.
- Drive down costs and increase speed and quality by using compliant local approved suppliers where possible.
- Approve and manage supplier relationships.
- Health & Safety
- To have an understanding and work to policies relating to statutory H&S obligations.
- Ensure that all statutory procedures regarding Health and Safety and AMR are implemented and adhered to.
- Regularly inspect facilities to maintain health and safety standards.
- Promptly report and address any health and safety issues or violations.
- Other
- Commission and manage small repairs and fit-out as required.
- Find new buildings which become new centres.
- Launch new centres within the territory.
Training - Complete all mandatory training modules annually:
- Anti-Bribery Fundamentals
- Anti-Money Laundering Fundamentals
- Code of Conduct
- Cyber Security: Journey to Safety
- ErgoWize Assessment
- Environmental Awareness: A Global Outlook
- Fire Safety Awareness
- GDPR: A Practical Overview for All Staff
- Legionella Understanding
- Fraud: Identify and Prevent Workplace Fraud
- Whistleblowing
- Working with the Modern Slavery Act UK
- An Introduction to Unconscious Bias
- Sexual Harassment: A Practical Overview
Stakeholders:
- Clients
- Prospects
- Customers
- Colleagues in all departments
- Newable Group Boards
Knowledge/Experience:
- Confident user of Microsoft Office 365 (Word, Excel and Outlook).
- Management experience.
- Experience working in a serviced office environment.
- Demonstrable experience of managing a P&L, in a customer facing multi-site business.
- Graduate or further education (desirable).
- Minimum Grade C in English and Maths (or equivalent).
Key skills/behaviours required for this role:
- Proven driver of revenue in multiple situations.
- Proven Commercial success.
- Makes good things happen quickly.
- Strong communicator, influencer and negotiator.
- Experienced manager and coach of people.
- Proven attention to detail.
- Experience of planning and forecasting.
What will we offer you?
- £36,000 to £38,000 per annum
- 33 days Annual Leave (including Bank Holidays)
- Birthday Off
- Volunteering Days
- Discounted Private Medical Insurance Cover
- Life Assurance
- Income Protection Insurance
- Payroll Giving
- Cycle Scheme
- NEST Pension Scheme
- Employee Assistance Programme
- Annual Flu Jabs
- Eye Tests
- Training Support Package
- Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
- Annual Professional Membership Subscription
NewFlex is an equal opportunities employer. This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications.
General Manager employer: NewFlex
NewFlex is an exceptional employer that fosters a dynamic and inclusive work culture, providing employees with the opportunity to thrive in a supportive environment. Located in Oxford, our team enjoys a balanced work-life schedule with generous benefits and ample opportunities for professional growth, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like NewFlex.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like NewFlex.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to NewFlex.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of NewFlex. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at NewFlex
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with NewFlex, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at NewFlex, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for NewFlex could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at NewFlex as they’re likely seeking a candidate who can enhance their workplace culture.
