At a Glance
- Tasks: Deliver exceptional customer service and support the General Manager in daily operations.
- Company: Join NewFlex, a leader in flexible workspaces, transforming the office market for 25 years.
- Benefits: Enjoy 33 days annual leave, private medical insurance, and a supportive training package.
- Other info: Apply early as interviews will be filled on a first-come basis.
- Why this job: Be part of a dynamic team that values innovation, customer experience, and personal growth.
- Qualifications: Customer service experience and a minimum Grade C in English and Maths required.
The predicted salary is between 24000 - 32000 £ per year.
Role: Centre Operations Assistant
Location: Lewisham
Hours: 20 hours per week, Monday to Friday - 9:00 am to 1:00pm (occasional work out of normal business hours)
Reporting to: General Manager
Who are we?
NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, 'Freedom at Work', and support to create, grow and enjoy running their businesses in our centres. We've been going from strength to strength for 25 years to cement our position as 'The Property Manager for the New Economy'. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space nationwide.
What are our values?
Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work.
What will you do?
The Centre Operations Assistant's primary responsibility is to deliver world class customer experience and support the General Manager to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes, plus ad hoc duties as required.
Customer Service
- Deliver outstanding service experience to all stakeholders
- Deliver professional and friendly viewings, extracting relevant information to enable the sales team to close the deal
- Proactively seek feedback and resolve customer queries at first touch
- Build relationships with customers to capture upselling opportunities
- Manage centre standards to the highest level
- Conduct pre-event inspections of meeting rooms and show offices prior to viewings or bookings
- Oversee customer move ins smoothly and in line with customer requirements
Commercial
- Ensure the capture of billing for all revenue
- Identify and upsell all NewFlex services
Health & Safety
- Ensure compliance with the NewFlex health and safety policy and processes
- Complete all iAuditor checks and resolve issues within acceptable timeframes
- Manage the accident book and report incidents and near misses, in compliance with RIDDOR
- Review and update emergency evacuation procedures as necessary
- Ensure appropriate health and safety arrangements are in place for all building users
- Ensure building issues are reported via the property portal and remedial actions completed in a timely manner
- Arrange all annual mandatory H&S requirements and ensure certification is uploaded to the property portal
- Monitor contractors to ensure working practices align with our policies; coordinate planned works
Compliance
- Ensure the centre operates in line with company policies, procedures and processes
- Maintain up to date knowledge of GDPR and AML legislation and ensure compliance with mandatory requirements
- Escalate identified issues and risks to the General Manager
- Work with the Compliance Manager to ensure customer agreements are current, correct and properly documented
- Validate customer identification to ensure adherence to AMLR policy
- Work with the Compliance Manager to ensure virtual customers are managed in line with our virtual policy
- Complete all mandatory training modules annually: Data Protection Awareness, Healthy Working, Fire Safety Plus, Health & Safety Induction, Whistleblowing, Cyber Security, Fraud Prevention, Anti Money Laundering, Anti Bribery, Code of Conduct and Unconscious Bias
Stakeholders
Clients, Prospects, Customers, Colleagues in all departments, Newable Group Boards
Knowledge/Experience
- Previous customer service experience is essential
- Minimum Grade C in English and Maths (or equivalent)
- Confident user of Microsoft Office 365 (Word, Excel and Outlook)
- Fire Marshal (Training provided)
- First Aid at Work Certificate (Training Provided)
Key skills/behaviours required for this role:
Planning and organising, Building relationships, Excellent communicator, Resilient and embraces change, Team player
What will we offer you?
- 13,500 per annum
- 33 days Annual Leave (pro rata) (including Bank Holidays)
- Birthday Off
- Volunteering Days
- Discounted Private Medical Insurance
- Life Assurance
- Income Protection Insurance
- Payroll Giving
- Cycle Scheme
- NEST Pension Scheme
- Employee Assistance Programme
- Annual Flu Jabs
- Eye Tests
- Training Support Package
- Enhanced Maternity
- Adoption
- Shared Parental and Paternity Pay
- Annual Professional Membership Subscription
NewFlex is an equal opportunities employer.
This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications.
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Centre Operations Assistant employer: NewFlex
NewFlex is an exceptional employer that fosters a dynamic and inclusive work culture, providing employees with the opportunity to thrive in a supportive environment. Located in Oxford, our team enjoys a balanced work-life schedule with generous benefits and ample opportunities for professional growth, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Operations Assistant
✨Tip Number 1
Familiarise yourself with NewFlex's values: Smart, Supportive, Prudent, Straightforward, and Responsible. Demonstrating how you embody these values during your interactions can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service experience in conversations or interviews. Be prepared to share specific examples of how you've delivered outstanding service and resolved customer queries effectively.
✨Tip Number 3
Show your knowledge of health and safety compliance. Familiarise yourself with basic health and safety regulations and be ready to discuss how you would ensure a safe working environment for all building users.
✨Tip Number 4
Prepare to discuss your organisational skills and ability to manage multiple tasks. Think of examples where you've successfully planned and coordinated events or projects, as this will resonate well with the role's requirements.
We think you need these skills to ace Centre Operations Assistant
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Centre Operations Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills:Since previous customer service experience is essential, make sure to provide specific examples in your CV and cover letter that demonstrate your ability to deliver outstanding service and build relationships with customers.
Highlight Relevant Experience:If you have experience with compliance, health and safety, or administration, be sure to mention it. Use bullet points to clearly outline your relevant duties and achievements in past roles.
Craft a Strong Cover Letter:Write a compelling cover letter that reflects your understanding of NewFlex's values and culture. Explain why you are passionate about the role and how you can contribute to the company's mission of providing flexible workspaces.
How to prepare for a job interview at NewFlex
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with NewFlex's values: Smart, Supportive, Prudent, Straightforward, and Responsible. Be prepared to discuss how you embody these values in your previous roles, as they are central to the company's culture.
✨Showcase Your Customer Service Skills
As a Centre Operations Assistant, delivering outstanding customer service is key. Prepare examples from your past experiences where you successfully resolved customer queries or built strong relationships. Highlight your proactive approach to customer feedback.
✨Demonstrate Compliance Knowledge
Familiarise yourself with health and safety policies, GDPR, and AML legislation relevant to the role. Be ready to discuss how you have ensured compliance in previous positions, as this will show your understanding of the responsibilities that come with the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle unexpected situations. Think of examples where you had to plan, organise, or adapt quickly, especially in a customer service context.
