At a Glance
- Tasks: Lead and manage business centres, ensuring exceptional customer experiences and operational excellence.
- Company: Join a rapidly growing company revolutionising flexible workspaces across the UK.
- Benefits: Competitive salary, 33 days annual leave, and opportunities for professional development.
- Other info: Dynamic role with a focus on team development and community engagement.
- Why this job: Be at the forefront of the flexible office revolution and make a real impact.
- Qualifications: Management experience and strong communication skills are essential.
Location: Oxford, Lambourne House
Hours: 40 hours, 8:30am - 5:30pm, Monday to Friday
Reporting to: Head of Customer Experience
NewFlex operates a rapidly expanding, diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, 'Freedom at Work' and support to create, grow and enjoy running their businesses in our centres. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in buildings from Aberdeen to Brighton.
What are our values?
Our purpose is to make a sustainable profit from unleashing the potential of buildings and people. Our values Smart, Supportive, Prudent, Straightforward and Responsible shape our culture, and we expect all our employees to live them in everything they do at work.
What will you do?
The General Manager holds overall accountability for their designated centres, with the customer experience at the heart of the role. This spans the full customer journey from first viewing and onboarding through to ongoing experience and long-term retention. Working to KPIs agreed with stakeholders, you will deliver consistently high standards across every centre, taking a proactive approach to operational performance and to managing suppliers and repairs, while leading on health and safety and team development.
- Operational performance
- Deliver agreed operational KPIs and performance standards.
- Monitor and control operating costs to achieve value for money.
- Optimise centre configuration, utilisation and operational efficiency.
- Support continuous improvement across the designated centre/s.
- Operations
- Ensure the smooth day-to-day running of all designated centres by proactively:
- Monitoring service quality, customer satisfaction and retention.
- Identifying improvements and optimising processes.
- Allocating and managing staffing, budgets and facilities.
- Implementing quality assurance to maintain consistent, high-level customer service across all centres.
- Handling escalated customer issues and seeking resolutions.
- Managing the customer journey, including viewings, onboarding and ongoing engagement.
- Supporting local marketing in line with corporate identity guidelines.
- Developing engagement and networking opportunities in the local business community.
- Organising at least fortnightly events to improve customer engagement.
- Building and maintaining strong relationships with key stakeholders.
- People management
- Develop a high-performance, customer-focused culture through performance management, coaching, mentoring, CPD journals, HR processes and KPI setting.
- Foster a collaborative, customer-centric team environment.
- Recruit employees and manage underperformance and misconduct.
- Repairs and supplier management
- Identify repairs and maintenance needs.
- Identify and recommend suitable local suppliers, supporting onboarding through the approved supplier process.
- Drive value for money while improving quality and responsiveness.
- Approve and manage supplier relationships.
- Policies and procedures
- Ensure all policies, procedures, processes and ESG commitments are applied every day, proposing improvements as appropriate.
- Health and safety
- Understand and work to policies relating to statutory H&S obligations.
- Ensure all statutory procedures regarding Health and Safety and AMR are implemented and adhered to.
- Regularly inspect facilities, promptly reporting and addressing any issues or violations.
- Training
- Complete all mandatory modules annually, covering anti-bribery, anti-money laundering, code of conduct, cyber security, ErgoWize, environmental awareness, fire safety, GDPR, legionella, fraud prevention whistleblowing, modern slavery, unconscious bias and sexual harassment.
- Stakeholders
- Clients, Prospects, Customers, colleagues in all departments, Newable Group Boards.
- Knowledge/experience
- Confident user of Microsoft Office 365 (Word, Excel and Outlook).
- Management experience.
- Experience working in a serviced office environment.
- Demonstrable experience of managing a P&L in a customer-facing, multi-site business.
- Minimum Grade C in English and Maths (or equivalent); graduate or further education desirable.
- Key skills/behaviours
- Proven driver of revenue and commercial success in multiple situations.
- Makes good things happen quickly.
- Strong communicator, influencer and negotiator.
- Experienced manager and coach of people.
- Proven attention to detail.
- Experience of planning and forecasting.
What will we offer you?
£36,000 to £38,000 per annum, 33 days annual leave (including)
General Manager in Banbury employer: NewFlex Limited
NewFlex is an exceptional employer, offering a dynamic work environment in Oxford where the General Manager plays a pivotal role in enhancing customer experiences and operational excellence. With a strong emphasis on employee growth, our supportive culture encourages continuous development and collaboration, while our commitment to sustainability and innovation positions us at the forefront of the flexible workspace revolution. Join us to be part of a thriving team that values your contributions and fosters a sense of community among local businesses.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Banbury
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like General Manager at NewFlex Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like NewFlex Limited or be willing to refer you for that General Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from NewFlex Limited who’s on the lookout for their next General Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time General Manager role at NewFlex Limited!
We think you need these skills to ace General Manager in Banbury
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at NewFlex Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at NewFlex Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at NewFlex Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
