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For Companies At a Glance
- Tasks: Engage with customers, manage inquiries, and support sales while handling administrative tasks.
- Company: Join a well-established manufacturing company based in Croydon, focused on quality and customer care.
- Benefits: Enjoy a competitive salary, bonus opportunities, 25 days holiday, and career development potential.
- Why this job: Make a real impact in B2C sales while growing your skills in a supportive team environment.
- Qualifications: 1-3 years in customer service or sales, strong communication skills, and proficiency in Microsoft Office.
- Other info: Office-based role with a Monday to Friday schedule, ideal for local applicants.
The predicted salary is between 28000 - 30000 £ per year.
Salary: £28,000 - £30,000, based on experience
Location: Office-based in Croydon. Ideal applicants will live within a 30-minute commute.
Hours: Monday to Friday, 9am - 5pm (37.5 hours per week), with a 30-minute lunch break
Are you a driven, customer-focused professional with a passion for sales and customer service? We have an exciting opportunity for a Consumer Sales Consultant & Administrator to join a thriving, Croydon-based team in a well-established manufacturing company. This role is ideal for someone who enjoys a blend of sales and administration, with approximately 70% of the role focused on direct B2C sales and 30% on administrative support.
Role Overview
In this newly created position, you will be supporting a small, skilled sales team, taking ownership of B2C customer inquiries, generating quotes, and following up on leads. This role offers an excellent opportunity to contribute to a company where quality and customer care are at the heart of operations, while also building a rewarding career in consumer sales and support.
Key Responsibilities:
- Serve as the first point of contact for customers, handling inquiries, issues, and complaints with a professional and solution-oriented approach
- Prepare and manage quotes for consumer and small orders, tracking leads and project progress
- Actively follow up on leads and build rapport with consumers to support the company's sales objectives
- Manage the process of raising sales orders, delivery notes, and invoices using Sage software
- Support quality investigations, handle returns, and coordinate missing parts as needed
- Assist with marketing initiatives, campaign support, and project tasks
- Maintain accurate filing systems and CRM databases, ensuring all customer interactions are well-documented
- Provide general administrative support to the sales team, handling other ad-hoc tasks as required
Key Skills and Experience:
- 1-3 years experience in a customer service, B2C sales, or sales administration role
- Proven experience in creating quotes and managing B2C customer relationships
- Excellent organisational and multitasking abilities, with attention to detail
- Strong communication skills, with a polite and professional approach
- Proficiency in Sage (preferred) and Microsoft Office 365 (Excel, Word, Teams)
- Comfortable adapting to new software and CRM systems
Salary and Benefits:
- Salary: £28,000 - £30,000, based on experience
- Bonus opportunities: 10% monthly bonus if company sales targets are achieved
- Quarterly profit-sharing bonus based on company performance
- 25 days holiday plus public holidays
- Statutory pension and cycle-to-work schemes (post-probation)
- Excellent career development potential in a growing company
This role offers a unique blend of sales and administration, perfect for a motivated individual who is ready to make a significant impact in B2C sales while providing essential administrative support. If you're ready to take on a dual-focused role and grow your career with a quality-driven company, apply now!
Consumer Sales Consultant employer: Newfield Consulting
Contact Detail:
Newfield Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Sales Consultant
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding what they offer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your sales techniques and customer service skills. Be prepared to discuss specific examples of how you've successfully handled customer inquiries or closed sales in the past.
✨Tip Number 3
Network with current or former employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Prepare questions to ask during the interview that show your enthusiasm for the role and the company. This not only demonstrates your interest but also helps you assess if it's the right fit for you.
We think you need these skills to ace Consumer Sales Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, B2C sales, and sales administration. Use specific examples that demonstrate your skills in handling inquiries, creating quotes, and managing customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention how your previous experiences align with the responsibilities of the Consumer Sales Consultant role and express your enthusiasm for contributing to the company's success.
Highlight Key Skills: In your application, emphasise your organisational abilities, attention to detail, and proficiency in software like Sage and Microsoft Office 365. These skills are crucial for the role and should be clearly stated in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which are essential qualities for the position.
How to prepare for a job interview at Newfield Consulting
✨Show Your Sales Passion
Make sure to express your enthusiasm for sales during the interview. Share specific examples of how you've successfully engaged with customers in the past, highlighting your ability to build rapport and close deals.
✨Demonstrate Organisational Skills
Since the role involves a mix of sales and administration, be prepared to discuss how you manage multiple tasks effectively. Bring examples of how you've organised your workload in previous roles, especially when handling customer inquiries and quotes.
✨Familiarise Yourself with Sage
If you have experience with Sage or similar software, mention it during the interview. If not, take some time to learn the basics before your interview, as this will show your willingness to adapt and learn new systems.
✨Prepare Questions About the Company
Research the company and prepare thoughtful questions about their sales strategies and customer service approach. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
