At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage hardware/software installations.
- Company: Join Newett Homes, a growing housebuilder with a focus on quality and collaboration.
- Benefits: Competitive salary, bonus, car allowance, pension, and private medical insurance.
- Other info: Opportunities for professional development and career progression.
- Why this job: Make a real impact in a supportive environment while building your career.
- Qualifications: Experience in IT support and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Newett Homes, we are committed to creating exceptional places to live and delivering a first-class experience for our customers at every stage of the journey. As a growing and ambitious housebuilder, we combine high standards with a collaborative and forward-thinking approach, and we take pride in the quality, care and professionalism that underpin everything we do.
This is an exciting opportunity for an experienced IT Support Technician to join a business with clear ambition, strong values and a genuine focus on quality. You will become part of a supportive and collaborative team where your expertise will be valued, your contribution will be visible, and you will have the opportunity to make a meaningful impact in a fast-paced and rewarding environment.
About You
You will be responsible for the following:
- Provide support for all IT issues, covering troubleshooting and the resolving of hardware, connection, printer and software issues, using the Helpdesk system to ensure the accuracy of service delivery progress and reporting.
- Ensure all IT Helpdesk and support issues are dealt with promptly on a priority basis and escalated as appropriate and in line with our operating policy ensuring that all KPIs/SLAs are met.
- Ensure that the Helpdesk system is regularly maintained so that users are kept updated on the progress of their issues in line with KPIs/SLAs.
- Ensure effective communication with all internal and external customers including making site visits where required.
- Assist Line Manager with management / tracking / safeguarding of IT assets by ensuring the tagging of all registered IT assets and the updating of the asset tracking system.
- Maintain the Entra ID system across all company locations/domains.
- Maintain specialised software repositories/accounts and ensure product knowledge is relevant.
- Implement Multi Factor Authentication protocols and ensure compliance.
- Maintain mobile network access for colleagues and developments.
- Manage Office 365 deployments.
- Set up new users and install hardware / software where required in line with the joiners, movers and leavers process.
- Conduct New Starter IT Training and Ad-Hoc Training as and when required.
- Implement the leaver policy to safeguard IT equipment and systems when notified of a leaver by the HR Department.
- Assist management of communication systems and associated hardware.
- Maintain up to date technical knowledge and participate in ongoing technical and customer service/personal effectiveness training and development.
This role will be office based with the expectation to travel to site as and when needed.
Why Join Us?
At Newett Homes, you will be joining a business where people matter and where high standards are matched by a supportive and approachable culture. We are proud to offer an environment where collaboration is encouraged, contributions are recognised and employees are trusted to take ownership of their work. As part of our team, you will have the opportunity to build your career within a growing business and play a meaningful role in delivering high-quality homes and exceptional customer experiences.
Benefits
- Competitive salary and bonus
- Car allowance
- Pension scheme
- Private medical insurance
- Supportive and collaborative working environment
- Opportunities for professional development and career progression
- The chance to be part of a growing and ambitious business
- A role with real scope to make an impact
Do you want to join our team as our new IT Support Technician? Then we’d love to hear about you!
IT Support Technician in Wetherby employer: Newett Homes
At Newett Homes, we pride ourselves on fostering a supportive and collaborative work culture where every team member's contributions are valued. As an IT Support Technician, you will enjoy competitive benefits, including a car allowance and private medical insurance, while having ample opportunities for professional development in a growing company that prioritises quality and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Wetherby
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Newett Homes values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Newett Homes might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Newett Homes!
✨Direct Apply to Newett Homes
Let's not forget to apply directly through the Newett Homes website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Wetherby
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Newett Homes.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Newett Homes. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Newett Homes
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
