At a Glance
- Tasks: Visit customers' homes to perform repairs and maintain strong relationships.
- Company: Join Newett Homes, known for delivering award-winning customer service.
- Benefits: Enjoy a competitive salary, bonus scheme, health insurance, and 25 days holiday.
- Other info: Drive a company van and work independently while ensuring safety standards.
- Why this job: Be part of a supportive team, enhancing your skills while making a real impact.
- Qualifications: Qualified City & Guilds carpenter or painter with experience in occupied homes.
The predicted salary is between 28800 - 43200 £ per year.
Reporting to the Head of Customer Service, this role will involve visiting our customers in their homes to carry out remedial work, occasionally supporting on-site teams as needed. You'll play a key part in maintaining strong relationships with homeowners and contractors, upholding Newett Homes' values while delivering the award-winning service we are known for. With work often carried out in occupied homes, professionalism, respect, and clear communication are essential.
What You'll Get Up To
- Repair: Undertake planned and reactive remedial work with respect to all the trades; carpentry, painting, dry lining etc and any other duties as directed by the Head of Customer Service.
- Undertake the co-ordination of work as required.
- Undertake any inspections of issues as required by the Head of Customer Service.
- If more materials are needed, source them efficiently and with agreement of the Customer Service team, liaising with the Customer Service Coordinator as required.
- Customer Service: Undertake regular customer liaison with customers in their homes, using M Care.
- Undertake regular liaison with the Customer Support Department to ensure they are kept fully up to date.
- Teamwork: Provide support and assistance to other team members.
- Plan and carry out work in a safe, cost effective manner.
- To be aware and observe any opportunity to reduce costs and improve standards and ensure those ideas are shared with your team.
- Account for expenses and produce accounts weekly.
- Health and Safety: Ensure that Health and Safety is followed and site regulations are adhered to.
- Demonstrate a good understanding of NHBC/LABC standards.
- Ensure that a people safety device is worn and charged at all times when visiting clients in their home.
We’re Looking For Someone Who
- Qualified City & Guilds carpenter or painter.
- Experience of other trades preferred.
- Experience working in occupied homes.
- Ability to work independently and remotely.
- Full and clean driving licence and able to drive a company van.
- Has the ability to remain calm and collected when faced with difficult customers and situations; a high level of personal integrity and respect for others is essential.
- Behaves in an honest and trustworthy manner at all times and can provide clear timescales to the customer.
As part of working for Newett Homes and specifically for this role we offer:
- Competitive Salary
- Competitive Bonus Scheme
- 25 days holiday (which will increase with time of service)
- Pension contribution
- Health Insurance
- Use of Company Van during business hours
Customer Service Operative employer: Newett Homes
Newett Homes is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Customer Service Operative, you will enjoy competitive salaries, a bonus scheme, and generous holiday allowances, all while working in a dynamic environment that values professionalism and teamwork. With opportunities to engage directly with customers in their homes, you will play a vital role in delivering our award-winning service, making every day meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operative
✨Tip Number 1
Familiarise yourself with the specific trades mentioned in the job description, such as carpentry and painting. Being able to discuss your experience and knowledge in these areas during an interview will show that you're well-prepared and genuinely interested in the role.
✨Tip Number 2
Highlight any previous experience you have working in occupied homes. Be ready to share examples of how you've maintained professionalism and respect in challenging situations, as this is crucial for the role.
✨Tip Number 3
Demonstrate your understanding of health and safety regulations relevant to the role. You could mention any certifications or training you've completed, as this will reassure us that you prioritise safety when working in customers' homes.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think of specific instances where you've successfully resolved issues or built strong relationships with clients, as this aligns perfectly with our values at Newett Homes.
We think you need these skills to ace Customer Service Operative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and any trades you are qualified in, such as carpentry or painting. Emphasise your ability to work in occupied homes and your skills in communication and problem-solving.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and how your values align with those of Newett Homes. Mention specific examples of how you've maintained professionalism and respect in previous customer interactions.
Showcase Relevant Skills:Highlight your qualifications, such as your City & Guilds certification, and any additional trades you have experience in. Discuss your ability to remain calm under pressure and provide clear communication to customers.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Newett Homes
✨Showcase Your Trade Skills
Make sure to highlight your qualifications, especially if you have a City & Guilds certification in carpentry or painting. Be prepared to discuss your experience with other trades and how they can benefit the role.
✨Demonstrate Customer Service Excellence
Since this role involves direct interaction with customers in their homes, share examples of how you've successfully handled difficult situations or maintained professionalism under pressure. This will show your ability to uphold the company's values.
✨Emphasise Teamwork and Communication
Discuss your experience working as part of a team and how you communicate effectively with colleagues and customers. Mention any tools or methods you use to keep everyone updated, as this is crucial for the role.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety regulations relevant to the job. Be ready to explain how you ensure safety on-site and your understanding of NHBC/LABC standards, as this is vital for maintaining a safe working environment.
