New Era Technology in Newcastle upon Tyne is seeking a Service Desk Engineer to provide first-line IT support, log and troubleshoot incidents, and work within SLAs. You will handle password resets, device issues, and SaaS apps, using ConnectWise/Autotask and Microsoft 365.
This full-time role offers a friendly technical team, ongoing training, and opportunities for progression. Applicants should have 1+ years in a service desk, strong communication, and a customer-focused approach.
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