New Era Technology in Newcastle upon Tyne is seeking a Service Desk Engineer to provide first-line IT support for internal and external clients. You will log, triage and resolve tickets using our ticketing tools, ensuring timely, professional service.
The role is full-time, 38 hours per week from our Newcastle office, handling Windows/macOS, Office 365, VPN and basic networking, and collaborating with Senior Engineers to meet SLAs.
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