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- Tasks: Manage and strengthen relationships with third-party debt collection suppliers to drive performance.
- Company: Join NewDay, a dynamic company focused on collaboration and success.
- Benefits: Full-time role with opportunities for growth and development in a supportive environment.
- Why this job: Be a key player in enhancing supplier performance and making a positive impact.
- Qualifications: Strong relationship-building skills and experience in performance management.
- Other info: Exciting chance to represent NewDay at industry events and conferences.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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We are seeking a motivated professional to manage and strengthen NewDay’s relationships with our third-party debt collection suppliers. This role plays a key part in driving supplier performance and supporting the success of our Collections and Recoveries function.
You will be central to ensuring clear alignment, setting ambitious yet achievable objectives, and fostering collaboration that delivers value for both NewDay and our partners. By building strong, transparent relationships, you will help maximise portfolio performance and contribute to delivering positive outcomes for our customers and the business.
What You Will Be Doing
- Own the documentation & management of all external supplier action plans and MBR/QBR minutes.
- Attend meetings and build relationships with NewDay suppliers, working with our suppliers to understand strategic differences, operational delivery and improvement opportunities.
- Support compliance reviews and assist with driving of process improvements through pilots, problem solving & acting upon ideas.
- Oversee relevant processes to demonstrate NewDay adherence to internal supplier governance framework requirements.
- Ensure adherence to NewDay internal supplier management standards, completing all attestations and testing/audits as required in order to achieve the required standards in governance and oversight of suppliers.
- Co-ordinate the end to end management of all change requests impacting on suppliers.
- Act as an SME in quality assurance, adhering to NewDay standards whilst identifying opportunities to drive positive customer outcomes.
- Provide regular performance insight to the external suppliers in order to allow self-identified issues through the agencies and self-drive results.
- Support the development and monitoring on key SLAs and KPIs and address any areas of non-performance.
- Support Collections in demonstrating supplier adherence to controls, policies and standards as outlined through contractual agreements and mandated processes.
- Provide regular coaching and feedback with external stakeholders, maintaining an eye for detail to identify improvement opportunities and feeding these back into the business.
- Attend conferences and other offsite meetings as an ambassador of NewDay, representing our business whilst using industry updates and insight to drive business improvements.
- Completion of adhoc tasks and activities as required.
- Support wider team in best practise sharing results and providing performance updates.
- Present insight and findings to senior management team as required.
- Attend required internal governance and management forums to appropriately represent 3rd party supplier considerations.
Essential
Your Skills and Experience
- Excellent at building relationships – an ability to create, develop and strengthen relationships with suppliers and internal departments
- Proven ability to meet and exceed performance management targets
- Demonstrable track record of delivering continuous improvement
- Ability to manage and influence senior stakeholders through strong presentation, written, and verbal language skills
- Excellent communication, innovation and negotiation skills
- Understanding of impairment, flow rates, and key collections drivers
- Experience of risk identification and risk management
Desirable
- Managing suppliers and/or external relationships in a regulated environment
- Previous experience of working in a DCA or with sub/near prime portfolios
We work with Textio to make our job design and hiring inclusive.
Permanent
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Business Development and Sales
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Specialist, Relationship Management employer: NewDay
Contact Detail:
NewDay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist, Relationship Management
✨Tip Number 1
Networking is key! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at NewDay on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching NewDay and its suppliers. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in the role and the company.
✨Tip Number 3
Practice your communication skills! As a Specialist in Relationship Management, you'll need to convey ideas clearly and effectively. Role-play with a friend or use video calls to simulate interview scenarios and get comfortable with your delivery.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the NewDay team. Let's get you that job!
We think you need these skills to ace Specialist, Relationship Management
Some tips for your application 🫡
Show Off Your Relationship Skills: Make sure to highlight your ability to build and strengthen relationships in your application. We want to see how you've successfully managed supplier or stakeholder relationships in the past, so share specific examples that demonstrate your skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role. Avoid fluff and focus on what makes you a great fit!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Specialist, Relationship Management role. Mention specific aspects of the job description that resonate with your experience and skills – it shows us you’re genuinely interested.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at NewDay
✨Know Your Suppliers
Before the interview, do your homework on NewDay's third-party debt collection suppliers. Understand their operations and how they align with NewDay’s goals. This will help you demonstrate your ability to build strong relationships and show that you're proactive.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've successfully managed relationships in the past. Be ready to discuss specific situations where your negotiation or presentation skills made a difference.
✨Highlight Continuous Improvement
Be prepared to talk about your experience with continuous improvement initiatives. Share specific examples of how you've identified issues and implemented solutions that enhanced performance, especially in a regulated environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in managing supplier relationships and how you would address them. This shows your strategic thinking and readiness for the role.