At a Glance
- Tasks: Provide top-notch tech support and enhance workplace technology for a seamless colleague experience.
- Company: Join NewDay, a diverse and inclusive company that values innovation and collaboration.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for creativity and continuous improvement in a supportive environment.
- Why this job: Make a real impact by optimising technology that empowers your colleagues to excel.
- Qualifications: Experience with Microsoft 365 and strong problem-solving skills are essential.
The predicted salary is between 49500 - 60500 £ per year.
As an End User Computing Specialist at NewDay, you'll help ensure colleagues have secure, reliable and high-performing technology to do their best work. Working within the End User Services Operational Support team, you'll support and improve our modern workplace technology estate, covering end user devices, collaboration tools, endpoint security and remote working solutions.
How you'll contribute
- Deliver technical support and troubleshooting across end user devices, Microsoft 365 technologies, collaboration tools and peripherals, including VIP support where required.
- Maintain and enhance the performance, availability and reliability of end user computing services, ensuring service levels are achieved.
- Support and optimise Microsoft Teams Rooms, event space technology and remote working solutions to provide a seamless colleague experience.
- Drive device lifecycle management activities including provisioning, deployment, patching, security hardening and endpoint management.
- Identify and implement process improvements, helping to resolve recurring issues and introduce new technologies and functionality.
- Contribute to governance, compliance and documentation activities, ensuring end user services remain secure, audit-ready and aligned to business requirements.
We're looking for these essential skills
- Strong ability to diagnose and resolve technical issues while delivering an excellent customer experience across a range of stakeholders.
- Experience supporting Microsoft 365 environments, operating systems and modern endpoint management platforms including Microsoft Entra, Intune and Jamf.
- Knowledge of endpoint security, device provisioning, Windows Autopilot, patch management and security compliance best practices.
- Ability to analyse technical issues, identify root causes and implement effective solutions in a fast-paced environment.
- Strong written and verbal communication skills, with the ability to create clear documentation and build effective relationships across teams.
- Ability to manage competing priorities, contribute to technical initiatives and remain calm and effective under pressure.
It's a plus if you also have these skills
- Experience supporting Microsoft Teams Rooms, collaboration technologies and event space solutions.
- Ability to contribute to project delivery, vendor management activities and continuous service improvement initiatives.
- Creative and innovative approach to engineering challenges and problem solving.
- Understanding of financial services environments and the regulatory and security considerations associated with them.
- Familiarity with PCI-DSS requirements or working within highly governed and compliance-driven organisations.
Specialist, End User Computing employer: NewDay
At NewDay, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Our commitment to employee growth is evident through our focus on diversity and inclusion, ensuring that every team member can thrive while contributing to impactful marketing strategies. With competitive benefits and a supportive environment, we empower our employees to drive meaningful change and achieve their career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist, End User Computing
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NewDay values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NewDay might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NewDay!
✨Direct Apply to NewDay
Let's not forget to apply directly through the NewDay website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Specialist, End User Computing
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NewDay.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NewDay. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NewDay
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
