At a Glance
- Tasks: Lead Technology Operations and enhance service delivery for colleagues and customers.
- Company: Join NewDay, a forward-thinking financial services company focused on technology.
- Benefits: Competitive salary, career growth, inclusive culture, and supportive leadership.
- Other info: Dynamic environment with opportunities for continuous improvement and innovation.
- Why this job: Shape the future of technology operations and make a real impact.
- Qualifications: Experience in IT operations and strong leadership skills required.
The predicted salary is between 61816 - 75552 £ per year.
At NewDay, technology is at the heart of delivering better financial futures for millions of customers. We're looking for a Head of Technology Operations to take ownership of the services, teams and technology experiences that support our colleagues, partners and customers every day. This is a newly created leadership role with significant visibility and impact. Reporting directly to our Director of Technology Enablement, you'll shape the future of Technology Operations, leading a diverse team responsible for service delivery, application support, workplace technology, service management and major incident response. You'll play a pivotal role in ensuring our technology services are resilient, reliable and continuously improving, whilst helping create an environment where teams can do their best work and customers receive the service they expect.
Why this role matters
This is more than keeping the lights on. You'll own the evolution of NewDay's operational capabilities, moving the organisation from reactive support towards proactive, data-driven service excellence. You'll influence technology strategy, partner with senior leaders across Technology and the wider business, and build a modern operational function that enables growth, innovation and resilience. If you're a people-focused technology leader who enjoys solving complex challenges, developing high-performing teams and creating outstanding service experiences, we'd love to hear from you.
What you'll be doing
- Leading Technology Operations across business applications, workplace technology, service management and support functions.
- Creating a flawless support experience for colleagues and commercial partners through high-performing service desk and operational teams.
- Driving service availability, performance and operational resilience across NewDay's technology estate.
- Leading major incident management, ensuring calm, effective leadership and clear communication when it matters most.
- Using data and insight to continuously improve service quality, customer experience and operational performance.
- Partnering closely with Engineering, Architecture, Infrastructure, Security and Change teams to deliver a joined-up technology service.
- Developing, coaching and empowering diverse teams and strategic partners to achieve their full potential.
- Providing trusted leadership and operational insight to senior stakeholders, governance forums and executive audiences.
We're particularly interested in hearing from leaders who bring:
- Significant experience leading Technology Operations, IT Service Management, IT Operations or Service Delivery functions within a complex environment.
- Strong knowledge of ITIL-based service management, including incident, problem, change and request management.
- Experience leading service desks, operational support teams and managed service providers.
- A track record of improving service performance, customer experience and operational resilience.
- Experience supporting business-critical applications and overseeing the transition of technology into live service.
- Strong stakeholder management skills and the ability to build trusted relationships across technical and non-technical audiences.
- A collaborative leadership style that develops people, fosters accountability and creates an inclusive culture where teams can thrive.
- Experience within Financial Services, Payments, Cards or another regulated environment would be beneficial, but isn't essential.
Why join NewDay?
At NewDay, we're building a culture where talented people can do meaningful work, grow their careers and bring their whole selves to work. You'll join a business where:
- Your ideas and expertise will directly influence the future of Technology Operations.
- You'll work alongside experienced, supportive leaders across Technology and Security.
- Development, growth and continuous improvement are genuinely encouraged.
- Inclusion, collaboration and wellbeing matter.
- You'll have the opportunity to make a visible impact in a business that serves millions of customers.
Ready to make an impact? If you're excited by the opportunity to lead a critical technology function, develop exceptional teams and help shape the future of operational excellence at NewDay, we'd love to hear from you. Apply today and help us build technology services that empower colleagues, support partners and deliver better outcomes for customers.
At NewDay, we value all types of diversity. We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of protected characteristics or identities. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process. Tell us if you need accommodations: We’ll put reasonable adjustments in place to support you.
Head of Technology Operations in London employer: NewDay
At NewDay, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Our commitment to employee growth is evident through our focus on diversity and inclusion, ensuring that every team member can thrive while contributing to impactful marketing strategies. With competitive benefits and a supportive environment, we empower our employees to drive meaningful change and achieve their career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Technology Operations in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NewDay values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NewDay might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NewDay!
✨Direct Apply to NewDay
Let's not forget to apply directly through the NewDay website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of Technology Operations in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NewDay.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NewDay. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NewDay
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
