Digital Product Owner - Customer On-boarding

Permanent Full Time Product Management London - Hybrid

Working at our iconic office in King’s Cross, London, and virtually via Microsoft Teams.

Your new role at NewDay:

As part of the fast-growing Platform Product Owners team, you’ll drive and be a shining example of Product excellence within NewDay. Reporting to the Head of Product and supporting the other Platform Product Owners – you’ll craft the future of NewDay’s Acquisition Platform – building world‑class services for internal and external customers. By taking the visions and goals of the Commercial and Technical teams – you’ll give our teams the clarity to develop, adapt and innovate at speed – while maintaining our high standard of quality and agile practice. You’ll educate, advise, and inspire the wider Digital team directly through contributions such as – but not limited to - writing for our Blog, presenting on technical topics and mentorship.

About NewDay:

We help people move forward with credit, and help our colleagues to move their careers forward too. We use our highly flexible, scalable, and multi-product digital credit engine to power over million transactions every year. Our brands include Aqua, marbles, fluid and Bip. We partner with leading brands such as John Lewis, AO, Argos and DEKO. Over 5 million UK customers are supported by our award‑winning customer service. At NewDay, we value all types of diversity. We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of age, physical or mental disability, gender reassignment, marriage and civil partnership, pregnancy and carer status, race (including colour, nationality, and ethnic or national origin), religion or belief, sex and sexual orientation. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process. Tell us if you need accommodations: we’ll put reasonable adjustments in place to support you.

Our dynamic NewDay culture:

We’re focused on what will drive impact in helping people move forward with credit. Our distinctive culture is geared to spark innovation and team working – with lots of open doors for development. Our customers can rely on us because we aim high, support each other, do the right thing and build for the future. We invest in our colleagues. On top of a strong market competitive salary, you get a bonus opportunity that matches the impact (delivery + values) you drive in your role. We also help you retire better with market‑leading pensions. At NewDay, #yourwellbeing matters: NewWork, our flexible, hybrid working approach, helps you to manage your work / life balance - and even bolt on work time in other countries before or after your holiday. And when you’re in the office, you get free healthy breakfast, fresh juices, lunch, barista coffee etc. Our tax‑efficient green car and cycle to work schemes save you money (and help the planet). You get 26 days holiday and can buy up to 5 more after probation. Then you’ll get extra days as you build your career with us. Ask your Talent Acquisition Partner to tell you more about any of our perks.

0‑12 months you’ll deliver:

• Shaping, owning and building out new capabilities for the Platform, maintaining and improving current capabilities.
• Monitoring overall performance of existing and new capabilities against OKRs, crafting, owning, and updating roadmaps.
• Working with development and business teams in an agile framework, reporting progress and plans to NewDay leadership.
• Helping to define non‑functional requirements around resilience, performance etc.
• Supporting the triage and resolution of production incidents.
• Driving NewDay’s agile practices and embedding processes within the team whilst maintaining morale and dedication, working with our Engineering and Product community (internal and external) to champion a culture of learning, growing and innovation.

What you’ll bring:

• Delivering change across product engineering teams with a tangible impact.
• Driving squad improvements, coaching delivery, process and togetherness.
• Technology; are you immersed in digital product and the wonderful workings of tech?

And would love you to know or learn:

• Regulatory change.
• Experience of working in a fast‑growing FinTech business.
• Recognised agile qualifications.
• Experience in contributing to the Development / Product community (either within a company or publicly).

Where next?

In the NewDay Tech team, you’ll join an Expert or Leader career pathway. This will guide you on what your next step here could look like, with regular and open feedback to help you build capabilities to move forward.

Let’s talk about this role – contact us.