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For Companies At a Glance
- Tasks: Lead the vision for customer communication across multiple channels and enhance user engagement.
- Company: Join NewDay, a forward-thinking company that values diversity and innovation.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by shaping how we communicate with customers in a regulated environment.
- Qualifications: Experience as a Product Owner and strong understanding of communication technologies required.
- Other info: Collaborative environment with a focus on personal development and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior Product Owner for the Contact Services Product, you will manage the comprehensive communication functions that support all outbound engagements with our customers across multiple channels. This covers email, SMS, letters, push notifications, in-app messaging, and innovative communication technologies. Your mission is to ensure NewDay delivers timely, compliant, personalised, and effective communications that support positive customer outcomes and meet the needs of a regulated credit organisation. You will work across business, compliance, operations, and engineering to develop the roadmap, prioritise delivery, and continually evolve the platform for organisational and customer needs.
What You’ll Be Doing
- Set the vision and roadmap, aligning success measures with business priorities, customer needs, and regulatory expectations.
- Build and evolve the product strategy for communication orchestration, template management, and reliable multi‑channel delivery.
- Partner with teams across Credit, Customer Ops, Marketing, Compliance, and Risk to uncover opportunities, difficulties, and capability gaps.
- Translate complex business challenges into clear product requirements, user stories, and acceptance criteria.
- Prioritise the product backlog using data, insights, and collaborator input to improve value and focus on high‑impact work.
- Drive alignment and transparency by communicating progress, risks, and dependencies effectively across teams and senior leadership.
Skills & Experience (Essential)
- Proven background as a Product Owner or Product Manager for a platform or service‑based product.
- Strong understanding of communication channels (email, SMS, push, letters, app messaging) and the tech behind them.
- Experience operating in a regulated environment, ideally financial services, translating rules into pragmatic product decisions.
- Ability to collaborate with engineering on cloud‑based services that operate at scale.
- Excellent collaboration with partners, communication, and prioritisation skills with a strong analytical approach.
Skills & Experience (Desirable)
- Familiarity with Azure cloud services and cloud-native architectures.
- Experience navigating multi-team or complex change environments.
- Understanding of deliverability, sender reputation, and channel optimisation.
- Experience with experimentation frameworks or data‑led product iteration.
- Agile qualifications or participation in product/engineering communities.
At NewDay, we value all types of diversity. We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of protected characteristics or identities. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process. Tell us if you need accommodations: We’ll put reasonable adjustments in place to support you. We work with Textio to make our job design and hiring inclusive.
Digital Product Owner employer: NewDay
Contact Detail:
NewDay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Owner
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their communication strategies and think about how you can contribute to their goals as a Digital Product Owner.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific projects where you’ve successfully managed product backlogs or collaborated with cross-functional teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re genuinely interested in joining our team.
We think you need these skills to ace Digital Product Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Digital Product Owner role. Highlight your background in managing communication channels and any experience in regulated environments, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about product ownership and how your vision aligns with our mission at NewDay. Be specific about your achievements and how they relate to the role.
Showcase Your Collaboration Skills: Since this role involves working across various teams, make sure to highlight your collaboration experiences. Share examples of how you've partnered with different departments to achieve common goals—this is key for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at NewDay
✨Know Your Product Inside Out
As a Digital Product Owner, you need to be well-versed in the communication channels mentioned in the job description. Brush up on how email, SMS, push notifications, and in-app messaging work, and be ready to discuss how they can be optimised for customer engagement.
✨Align with Business Goals
Make sure you understand NewDay's business priorities and regulatory expectations. Prepare to talk about how you would set the vision and roadmap for the product, ensuring that your strategies align with both customer needs and compliance requirements.
✨Showcase Your Collaboration Skills
This role requires working across various teams like Credit, Customer Ops, and Compliance. Be prepared to share examples of how you've successfully collaborated in the past, especially in complex environments. Highlight your communication skills and how you keep everyone aligned.
✨Data-Driven Decision Making
Since prioritising the product backlog is key, come equipped with examples of how you've used data and insights to make product decisions. Discuss any experience you have with experimentation frameworks or data-led iterations to show your analytical approach.
