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- Tasks: Assist customers via calls, providing top-notch service and promoting digital options.
- Company: Join NewDay, a dynamic company focused on enhancing customer experiences through digital solutions.
- Benefits: Enjoy excellent training, a lively team environment, and opportunities for growth.
- Why this job: Be part of a fast-paced team that values empathy and problem-solving while making a real impact.
- Qualifications: GCSEs in English and Maths, customer service experience, and a knack for tech.
- Other info: This is an entry-level, full-time role perfect for high school and college students.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Digital Coordinator role at NewDay
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Join to apply for the Digital Coordinator role at NewDay
- Handling customer questions and queries via inbound and at times, outbound telephone calls.
- Providing excellent customer service whilst ensuring all calls are handled in compliance with our internal processes and regulatory requirements.
- Promoting our Digital Servicing options (Mobile app, Digital Messaging) to customers, helping them to understand the benefits and overcome any objections so that they feel secure and confident online.
- Taking ownership for customer complaints, resolving as many as possible at the first point of contact and escalating others.
- Running through basic diagnostics to better understand the root cause of any issues and feeding back to enable us to fix things that matter for our customers seamlessly.
- Making sure that all details are accurately keyed into our systems.
- Identifying issues and potential issues for customers and escalating, as appropriate, to the relevant team i.e. incident management,
- Identifying opportunities for process and service improvements and discussing these with your manager.
- We will provide you with excellent training to give you every chance of being successful.
Essential
- Listening and written communication
- Having empathy with people in difficult situations
- Working in a lively, fast-paced team set up
- Having an eye for the little details and inputting them into our systems accurately
- Identifying problems and finding solutions
- Maintaining a positive attitude and a great speaking manner
- GCSEs (or equivalent) at Grades A to C, including English and Maths
- Experience in a customer-focused job and in using laptops or desktop PCs and applications.
- General awareness of good mobile App and website use and elements of user security
Your Responsibilities Will Include
- Handling customer questions and queries via inbound and at times, outbound telephone calls.
- Providing excellent customer service whilst ensuring all calls are handled in compliance with our internal processes and regulatory requirements.
- Promoting our Digital Servicing options (Mobile app, Digital Messaging) to customers, helping them to understand the benefits and overcome any objections so that they feel secure and confident online.
- Taking ownership for customer complaints, resolving as many as possible at the first point of contact and escalating others.
- Running through basic diagnostics to better understand the root cause of any issues and feeding back to enable us to fix things that matter for our customers seamlessly.
- Making sure that all details are accurately keyed into our systems.
- Identifying issues and potential issues for customers and escalating, as appropriate, to the relevant team i.e. incident management,
- Identifying opportunities for process and service improvements and discussing these with your manager.
- We will provide you with excellent training to give you every chance of being successful.
Essential
Skills and Experience
- Listening and written communication
- Having empathy with people in difficult situations
- Working in a lively, fast-paced team set up
- Having an eye for the little details and inputting them into our systems accurately
- Identifying problems and finding solutions
- Maintaining a positive attitude and a great speaking manner
- Being calm under pressure
Desirable
- GCSEs (or equivalent) at Grades A to C, including English and Maths
- Experience in a customer-focused job and in using laptops or desktop PCs and applications.
- General awareness of good mobile App and website use and elements of user security
We work with Textio to make our job design and hiring inclusive.
Permanent
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Marketing, Public Relations, and Writing/Editing
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Digital Coordinator employer: NewDay
Contact Detail:
NewDay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Coordinator
✨Tip Number 1
Familiarise yourself with the digital services offered by NewDay, such as their mobile app and digital messaging options. Understanding these tools will help you confidently promote them to customers during your interactions.
✨Tip Number 2
Practice active listening skills. In a customer service role, being able to listen carefully to customer queries and concerns is crucial. This will not only help you resolve issues more effectively but also demonstrate your empathy and understanding.
✨Tip Number 3
Get comfortable with basic diagnostic techniques. Being able to run through simple troubleshooting steps can enhance your ability to resolve customer complaints on the first contact, which is a key responsibility in this role.
✨Tip Number 4
Showcase your problem-solving skills during any interviews or discussions. Think of examples from past experiences where you've identified issues and implemented solutions, as this aligns perfectly with the responsibilities of a Digital Coordinator.
We think you need these skills to ace Digital Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and digital communication. Emphasise any roles where you've handled customer queries or complaints, as well as your familiarity with mobile apps and digital platforms.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Digital Coordinator role at NewDay. Mention specific skills such as empathy, problem-solving, and attention to detail, and provide examples of how you've demonstrated these in previous positions.
Showcase Communication Skills: Since the role requires excellent listening and written communication skills, consider including a brief section in your application that highlights your ability to communicate effectively, especially in challenging situations.
Highlight Teamwork Experience: NewDay values a lively, fast-paced team environment. Be sure to mention any past experiences where you successfully collaborated with others, particularly in customer-focused roles, to demonstrate your ability to thrive in such settings.
How to prepare for a job interview at NewDay
✨Showcase Your Customer Service Skills
Since the role involves handling customer queries, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you resolved issues or provided exceptional service, demonstrating your ability to empathise and communicate effectively.
✨Familiarise Yourself with Digital Servicing Options
Understand the digital servicing options mentioned in the job description, such as mobile apps and digital messaging. Be ready to explain how you would promote these services to customers and help them feel secure using them.
✨Demonstrate Problem-Solving Abilities
The role requires identifying and resolving customer issues. Prepare to discuss a time when you successfully diagnosed a problem and found a solution. This will show your analytical skills and your ability to take ownership of customer complaints.
✨Emphasise Attention to Detail
Accuracy is crucial in this position, especially when inputting details into systems. During the interview, mention any experiences where your attention to detail made a significant difference, and be sure to express your commitment to maintaining high standards.