At a Glance
- Tasks: Assist customers via calls, providing top-notch service and promoting digital options.
- Company: Join NewDay, a dynamic company focused on enhancing customer experiences through digital solutions.
- Benefits: Enjoy excellent training, a lively team environment, and opportunities for growth.
- Other info: This is an entry-level, full-time role perfect for high school and college students.
- Why this job: Be part of a fast-paced team that values empathy and problem-solving while making a real impact.
- Qualifications: GCSEs in English and Maths, customer service experience, and a knack for tech.
The predicted salary is between 28800 - 43200 £ per year.
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- Handling customer questions and queries via inbound and at times, outbound telephone calls.
- Providing excellent customer service whilst ensuring all calls are handled in compliance with our internal processes and regulatory requirements.
- Promoting our Digital Servicing options (Mobile app, Digital Messaging) to customers, helping them to understand the benefits and overcome any objections so that they feel secure and confident online.
- Taking ownership for customer complaints, resolving as many as possible at the first point of contact and escalating others.
- Running through basic diagnostics to better understand the root cause of any issues and feeding back to enable us to fix things that matter for our customers seamlessly.
- Making sure that all details are accurately keyed into our systems.
- Identifying issues and potential issues for customers and escalating, as appropriate, to the relevant team i.e. incident management,
- Identifying opportunities for process and service improvements and discussing these with your manager.
- We will provide you with excellent training to give you every chance of being successful.
- Listening and written communication
- Having empathy with people in difficult situations
- Working in a lively, fast-paced team set up
- Having an eye for the little details and inputting them into our systems accurately
- Identifying problems and finding solutions
- Maintaining a positive attitude and a great speaking manner
- GCSEs (or equivalent) at Grades A to C, including English and Maths
- Experience in a customer-focused job and in using laptops or desktop PCs and applications.
- General awareness of good mobile App and website use and elements of user security
- Handling customer questions and queries via inbound and at times, outbound telephone calls.
- Providing excellent customer service whilst ensuring all calls are handled in compliance with our internal processes and regulatory requirements.
- Promoting our Digital Servicing options (Mobile app, Digital Messaging) to customers, helping them to understand the benefits and overcome any objections so that they feel secure and confident online.
- Taking ownership for customer complaints, resolving as many as possible at the first point of contact and escalating others.
- Running through basic diagnostics to better understand the root cause of any issues and feeding back to enable us to fix things that matter for our customers seamlessly.
- Making sure that all details are accurately keyed into our systems.
- Identifying issues and potential issues for customers and escalating, as appropriate, to the relevant team i.e. incident management,
- Identifying opportunities for process and service improvements and discussing these with your manager.
- We will provide you with excellent training to give you every chance of being successful.
Skills and Experience
- Listening and written communication
- Having empathy with people in difficult situations
- Working in a lively, fast-paced team set up
- Having an eye for the little details and inputting them into our systems accurately
- Identifying problems and finding solutions
- Maintaining a positive attitude and a great speaking manner
- Being calm under pressure
- GCSEs (or equivalent) at Grades A to C, including English and Maths
- Experience in a customer-focused job and in using laptops or desktop PCs and applications.
- General awareness of good mobile App and website use and elements of user security
Permanent
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Marketing, Public Relations, and Writing/Editing
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#J-18808-LjbffrDigital Coordinator in Leeds employer: NewDay
At NewDay, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As a Digital Coordinator, you'll benefit from comprehensive training and development opportunities, ensuring your growth in a fast-paced environment while making a meaningful impact on customer experiences. Located in the heart of West Yorkshire, our team thrives on inclusivity and support, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Coordinator in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NewDay. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NewDay before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Digital Coordinator in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NewDay:Your cover letter is your chance to shine! Tell us why you want to work at NewDay specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NewDay!
How to prepare for a job interview at NewDay
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
