Commercial Partnerships Manager (12-month Fixed Term)

Your new role at NewDay

NewDay Technology's commercial partners encompass banks, lenders, enterprise merchants, as well as other platforms in the market. The Commercial Partnerships Manager manages relationships with partners, ensuring strong outcomes and satisfaction as well as supporting delivery against growth and revenue targets. The role serves as a key contact point for partners, establishing positive relationships through understanding their priorities and connecting them with internal business areas to establish a comprehensive and efficient partner-facing model. Ultimately, you will advocate for the partner's perspective within NewDay Technology, ensuring a positive and consistent experience as well as supporting their change and growth agenda.

Internally, you will be a key contact for customer and account queries across all NewDay Technology business functions. You will also develop strong connections with partner touchpoints and account teams and gain in-depth technical knowledge of their platform implementations.

In your first 12 months you'll deliver:

• Manage all aspects of commercial partner relationships, including revenue generation and growth agendas, overall service, change management, and governance.
• Maintain partner dialogue and satisfaction through the partner management framework, leading on day-to-day management as well as supporting within monthly business reviews.
• Support partners on roadmap and growth initiatives and be an effective entry point on new change into internal change management processes, including value-based advocacy into wider NewDay Technology planning.
• Monitor agreed contractual SLAs and performance metrics for the delivery of assigned services, as well as having detailed knowledge of key principles and obligations within overall partner contracts.
• Share monthly reporting and ensure all relevant partner documentation is in place and up to date; when needed, support internal and/or external audits.
• Identify process improvements, collaborating closely with and matrix managing all relevant departments to achieve robust partner process improvements.
• Lead on partner performance tracking against target, including insight and wider commentary within key weekly meetings and monthly NewDay Technology Committees.

What you'll bring:

• Positive relationship management.
• Strong, clear communication skills.
• Planning and organisation.
• Commercial acumen and highly numerate.
• Analytically minded, tenacious.
• Experience in technology delivery and/or partnership roles for financial services, consultancy, or system integration organisations.

And would love you to know or learn:

• Working knowledge of consumer credit product life cycle.
• Experience of technology business development, sales, procurement, and supplier management.

Where next?

NewDay is a high growth fintech and there are always opportunities within the company. Your progression and success are important to us; we provide learning tools and insights to drive your career.

About NewDay

We help people move forward with credit and help our colleagues to move their careers forward too. We use our highly flexible, scalable, and multi-product digital credit engine to power over 120 million transactions every year. Our brands include Aqua, marbles, fluid, and Bip. We partner with leading brands such as John Lewis, AO, Argos, and DEKO. Over 5 million UK customers are supported by our award-winning customer service.

At NewDay, we value all types of diversity. We're an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don't discriminate on the basis of age, physical or mental disability, gender reassignment, marriage and civil partnership, pregnancy and carer status, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, and sexual orientation. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process. Tell us if you need accommodations: we'll put reasonable adjustments in place to support you.

Our dynamic NewDay culture

We're focused on what will drive impact in helping people move forward with credit. Our distinctive culture is geared to spark innovation and teamwork - with lots of open doors for development. Our customers can rely on us because we aim high, support each other, do the right thing, and build for the future. We invest in our colleagues. On top of a strong market competitive salary, you get a bonus opportunity that matches the impact (delivery + values) you drive in your role. We also help you retire better with market-leading pensions.

At NewDay, #yourwellbeing matters: You get 26 days holiday and can buy up to 5 more after probation. Then you'll get extra days as you build your career with us. NewWork, our flexible, hybrid working approach, helps you to manage your work/life balance - and even bolt on work time in other countries before or after your holiday. And when you're in the office, you get free healthy breakfast, fresh juices, lunch, barista coffee, etc. Our tax-efficient green car and cycle to work schemes save you money (and help the planet).

We work with Textio to make our job design and hiring inclusive. Let's talk about this role - Apply now or contact with any queries.