At a Glance
- Tasks: Be the go-to tech guru for clients, simplifying complex issues and enhancing their experience.
- Company: Join NewDay, a forward-thinking company focused on client connections and innovative solutions.
- Benefits: Enjoy a supportive work culture, competitive salary, and opportunities for professional growth.
- Other info: Diversity is valued here; we encourage everyone to bring their authentic selves to work.
- Why this job: Make a real difference by bridging technology and client needs in a dynamic environment.
- Qualifications: Strong SQL skills, cloud knowledge, and excellent communication abilities are essential.
The predicted salary is between 56700 - 69300 £ per year.
Mission Statement & Summary
At New Day, we're strengthening how our strategic clients connect with the technology, products and services that support them.
As part of our newly formed Client Experience team, the Senior Technical Account Manager will play a key role in making that experience simpler, more proactive and easier to navigate.
You'll be the bridge between our clients and teams across Product, Engineering and Technology, getting underneath technical challenges and turning complex information into clear, useful conversations.
This is an opportunity to combine technical capability with client relationship skills, using data, technology and insight to help create a better experience for some of New Day's most important partnerships.
- What You'll Be Doing
- Act as a trusted technical contact for strategic clients, helping them navigate technical questions, service issues and escalations with confidence.
- Bring together colleagues across Product, Engineering, Technology and Operations to investigate challenges, remove blockers and connect clients with the right expertise.
- Translate complex technical information into clear, accessible communication so clients understand what is happening, what is being done and what comes next.
- Use SQL, dashboards, monitoring and service data to investigate issues, identify patterns and uncover opportunities to improve performance and the client experience.
- Take a proactive approach to technical client support, spotting emerging risks, recurring challenges and potential areas of friction before they develop into escalations.
- We're Looking For These Essential Skills
- Strong SQL capability, with experience running queries and using data to investigate technical issues, service performance or emerging trends.
- Good knowledge of Azure, cloud environments and infrastructure, with enough technical depth to understand the landscape and work confidently with specialist engineering teams.
- Experience using AI-assisted tools such as Git Hub Copilot, with an understanding of how they can support technical investigation, problem-solving and productivity.
- An understanding of APIs, Saa S platforms and technical integrations, with the curiosity to investigate problems and identify when specialist expertise is required.
- Strong client communication skills, with the ability to take complex technical information and make it clear, relevant and understandable for different audiences.
- We'd Love You To Know Or Learn
- How monitoring and diagnostic tools such as Azure Application Insights can be used to investigate service performance and technical issues.
- How dashboards and visualisation can help identify client-impacting trends, recurring issues and opportunities for improvement.
- How technical architecture, infrastructure and engineering teams work together within a complex cloud-based environment.
- How AI-driven analytics and automation can help uncover patterns, investigate issues and improve technical support.
- How to balance short-term investigation and resolution with a proactive approach that improves the longer-term client experience.
At New Day, we value all types of diversity.
We're an equal opportunity employer and believe that our differences create a vibrant, authentic working culture.
We want all our colleagues to feel able to bring their whole selves to work.
We don't discriminate on the basis of protected characteristics or identities.
We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process.
Tell us if you need accommodations: We'll put reasonable adjustments in place to support you.
We work with Textio to make our job design and hiring inclusive.
- Permanent
Senior Technical Account Manager employer: NewDay Technology
NewDay Technology provides a collaborative work environment where employees can grow professionally while engaging in impactful projects. The company emphasizes continuous improvement and offers hands-on leadership roles in data engineering and supplier management.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Account Manager
✨Get Involved in Tech Transfer Events
Tech transfer is all about networking, so make sure you're attending industry conferences and seminars related to technology commercialization. Events like the AUTM Annual Meeting or local innovation workshops are clutch for meeting key players and learning what's trending—plus, you might just bump into someone from NewDay Technology!
✨Showcase Your Projects
Having a solid portfolio can really make you stand out. Highlight any projects where you successfully brought a technology to market or improved a process. Sharing case studies or insights on platforms like LinkedIn can catch the eye of recruiters at NewDay Technology, showing them you’ve got the chops for the job.
✨Leverage University Connections
Many universities have strong tech transfer offices—connect with them! They often have ties to industry and can help you get your foot in the door. Plus, you might find openings or internship opportunities that lead to this full-time role at places like NewDay Technology.
✨Engage with Online Communities
Join forums or online communities focused on tech transfer and commercialization. Platforms like ResearchGate or industry-specific Slack channels are great for connecting with professionals, discussing trends, and possibly learning about job openings before they hit the mainstream. Remember, your next opportunity could be just a message away!
We think you need these skills to ace Senior Technical Account Manager
Some tips for your application 🫡
Show Off Your Tech Transfer Know-How:In the tech transfer and commercialization world, it's crucial to highlight your understanding of intellectual property, patents, and market analysis. Make sure your CV includes relevant projects or experiences where you successfully navigated these areas. Any certifications in commercialisation would also give you a serious edge!
Tailor Your Documents for the Role:Your cover letter should reflect not just your enthusiasm for the position at NewDay Technology, but also your knowledge of current trends in technology-transfer. Discuss specific cases where you've contributed to commercialising innovations or enhancing research outcomes—this will show you’re ready to tackle challenges head-on!
Quantify Your Achievements:In this field, numbers count! Whether it's successful licensing deals, funding acquired for projects, or percentage increases in collaboration outcomes, include these metrics in your CV. They not only make your accomplishments more tangible but also demonstrate your impact in previous roles.
Demonstrate Your Business Acumen:Understanding the business side is just as crucial as the tech side! When writing your application, weave in examples that illustrate your strategic thinking and your role in negotiations or partnerships. This balance of skills is what will set you apart for a full-time role at NewDay Technology.
How to prepare for a job interview at NewDay Technology
✨Demonstrate Your Tech Knowledge
Brush up on key technologies and trends in technology transfer and commercialization. Be ready to showcase your understanding of licensing agreements and the innovation lifecycle, as well as any specific tools or software used in the field.
✨Show Your Business Acumen
This role isn't just about tech; it's also about understanding the market. Be prepared to discuss how you would approach bringing a technology to market, including strategies for assessing commercial viability and potential partnerships.
✨Prepare for Scenario-Based Questions
Expect case studies or hypothetical scenarios during the interview. Think about how you'd approach real-world challenges in technology transfer, like negotiating a deal or handling stakeholder concerns—this can help us get a sense of your critical thinking and problem-solving skills.
✨Highlight Your Teamwork Skills
In a full-time role, collaboration is key. Be ready to share examples of how you've worked with cross-functional teams in the past, particularly in scenarios that involved tech developers and business strategists coming together.
