At a Glance
- Tasks: Support strategic clients by simplifying technical challenges and enhancing their experience.
- Company: Join NewDay, a diverse and inclusive tech company focused on client success.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and proactive problem-solving.
- Why this job: Be the bridge between clients and tech teams, making a real impact in their journey.
- Qualifications: Strong SQL skills and a knack for clear communication of complex tech info.
The predicted salary is between 56700 - 69300 £ per year.
Mission Statement & Summary
At New Day, we're strengthening how our strategic clients connect with the technology, products and services that support them.
As part of our newly formed Client Experience team, the Senior Technical Account Manager will play a key role in making that experience simpler, more proactive and easier to navigate.
You'll be the bridge between our clients and teams across Product, Engineering and Technology, getting underneath technical challenges and turning complex information into clear, useful conversations.
This is an opportunity to combine technical capability with client relationship skills, using data, technology and insight to help create a better experience for some of New Day's most important partnerships.
- What You'll Be Doing
- Act as a trusted technical contact for strategic clients, helping them navigate technical questions, service issues and escalations with confidence.
- Bring together colleagues across Product, Engineering, Technology and Operations to investigate challenges, remove blockers and connect clients with the right expertise.
- Translate complex technical information into clear, accessible communication so clients understand what is happening, what is being done and what comes next.
- Use SQL, dashboards, monitoring and service data to investigate issues, identify patterns and uncover opportunities to improve performance and the client experience.
- Take a proactive approach to technical client support, spotting emerging risks, recurring challenges and potential areas of friction before they develop into escalations.
- We're Looking For These Essential Skills
- Strong SQL capability, with experience running queries and using data to investigate technical issues, service performance or emerging trends.
- Good knowledge of Azure, cloud environments and infrastructure, with enough technical depth to understand the landscape and work confidently with specialist engineering teams.
- Experience using AI-assisted tools such as Git Hub Copilot, with an understanding of how they can support technical investigation, problem-solving and productivity.
- An understanding of APIs, Saa S platforms and technical integrations, with the curiosity to investigate problems and identify when specialist expertise is required.
- Strong client communication skills, with the ability to take complex technical information and make it clear, relevant and understandable for different audiences.
- We'd Love You To Know Or Learn
- How monitoring and diagnostic tools such as Azure Application Insights can be used to investigate service performance and technical issues.
- How dashboards and visualisation can help identify client-impacting trends, recurring issues and opportunities for improvement.
- How technical architecture, infrastructure and engineering teams work together within a complex cloud-based environment.
- How AI-driven analytics and automation can help uncover patterns, investigate issues and improve technical support.
- How to balance short-term investigation and resolution with a proactive approach that improves the longer-term client experience.
At New Day, we value all types of diversity.
We're an equal opportunity employer and believe that our differences create a vibrant, authentic working culture.
We want all our colleagues to feel able to bring their whole selves to work.
We don't discriminate on the basis of protected characteristics or identities.
We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process.
Tell us if you need accommodations: We'll put reasonable adjustments in place to support you.
We work with Textio to make our job design and hiring inclusive.
- Permanent
Senior Technical Account Manager in London employer: NewDay Technology
NewDay Technology provides a collaborative work environment where employees can grow professionally while engaging in impactful projects. The company emphasizes continuous improvement and offers hands-on leadership roles in data engineering and supplier management.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Account Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NewDay Technology. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NewDay Technology before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Technical Account Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NewDay Technology:Your cover letter is your chance to shine! Tell us why you want to work at NewDay Technology specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NewDay Technology!
How to prepare for a job interview at NewDay Technology
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
