At a Glance
- Tasks: Provide tech support and enhance workplace technology for a seamless colleague experience.
- Company: Join NewDay, a leader in innovative consumer credit and finance solutions.
- Benefits: Inclusive culture, career growth opportunities, and flexible working arrangements.
- Other info: Diverse and inclusive workplace where your unique perspective is valued.
- Why this job: Make a real impact by optimising technology that empowers your colleagues.
- Qualifications: Experience with Microsoft 365, technical troubleshooting, and strong communication skills.
The predicted salary is between 49500 - 60500 £ per year.
As an End User Computing Specialist at New Day, you'll help ensure colleagues have secure, reliable and high-performing technology to do their best work.
Working within the End User Services Operational Support team, you'll support and improve our modern workplace technology estate, covering end user devices, collaboration tools, endpoint security and remote working solutions. #LI-Hybrid #BC1
How you'll contribute
Deliver technical support and troubleshooting across end user devices, Microsoft 365 technologies, collaboration tools and peripherals, including VIP support where required.
Maintain and enhance the performance, availability and reliability of end user computing services, ensuring service levels are achieved.
Support and optimise Microsoft Teams Rooms, event space technology and remote working solutions to provide a seamless colleague experience.
Drive device lifecycle management activities including provisioning, deployment, patching, security hardening and endpoint management.
Identify and implement process improvements, helping to resolve recurring issues and introduce new technologies and functionality.
Contribute to governance, compliance and documentation activities, ensuring end user services remain secure, audit-ready and aligned to business requirements.
- We're looking for these essential skills
- Strong ability to diagnose and resolve technical issues while delivering an excellent customer experience across a range of stakeholders.
- Experience supporting Microsoft 365 environments, operating systems and modern endpoint management platforms including Microsoft Entra, Intune and Jamf.
- Knowledge of endpoint security, device provisioning, Windows Autopilot, patch management and security compliance best practices.
- Ability to analyse technical issues, identify root causes and implement effective solutions in a fast-paced environment.
- Strong written and verbal communication skills, with the ability to create clear documentation and build effective relationships across teams.
- Ability to manage competing priorities, contribute to technical initiatives and remain calm and effective under pressure.
- It's a plus if you also have these skills
- Experience supporting Microsoft Teams Rooms, collaboration technologies and event space solutions.
- Ability to contribute to project delivery, vendor management activities and continuous service improvement initiatives.
- Creative and innovative approach to engineering challenges and problem solving.
- Understanding of financial services environments and the regulatory and security considerations associated with them.
- Familiarity with PCI-DSS requirements or working within highly governed and compliance-driven organisations.
Externally this role may also be known as Desktop Support Engineer, Desktop Support Analyst, End User Computing Engineer, End User Support Analyst or 2nd Line Support Analyst.
At New Day, we value all types of diversity.
We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture.
We want all our colleagues to feel able to bring their whole selves to work.
We don’t discriminate on the basis of protected characteristics or identities.
We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process.
Tell us if you need accommodations: We’ll put reasonable adjustments in place to support you.
We work with Textio to make our job design and hiring inclusive.
Permanent We help people move forward with credit and help our colleagues to move their careers forward too.
Through innovative consumer credit and embedded finance products powered by groundbreaking technology, we deliver over 300 million transactions every year.
Our brands include Aqua, Marbles, Fluid, Bip and New Pay.
We partner with leading brands such as AO, Argos, Boohoo, John Lewis and Lloyds Bank.
Over 5 million UK customers are supported by our award-winning customer service.
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Specialist, End User Computing in Leeds employer: NewDay Technology Limited
NewDay is an exceptional employer that fosters a vibrant and inclusive work culture, where diversity is celebrated and every employee is encouraged to bring their authentic selves to work. As the Head of Information Security, you will have the unique opportunity to shape the security landscape of a forward-thinking financial services company, with ample opportunities for professional growth and collaboration across various departments. With a commitment to employee development and a focus on innovative technology, NewDay empowers its team members to thrive in their careers while contributing to meaningful projects that impact millions of customers.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist, End User Computing in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NewDay Technology Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NewDay Technology Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NewDay Technology Limited!
✨Direct Apply to NewDay Technology Limited
Let's not forget to apply directly through the NewDay Technology Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Specialist, End User Computing in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NewDay Technology Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NewDay Technology Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NewDay Technology Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
