Senior Manager, NewPay Partnerships

We’re looking for a commercially astute and strategically minded Senior Manager, NewPay Partnerships to lead and grow one of NewDay’s flagship embedded finance programmes. In this role, you’ll be responsible for managing the end-to-end partner relationship, defining and executing growth strategies, and delivering strong commercial outcomes across acquisition, engagement, and profitability.

You’ll act as the primary point of contact for enterprise partners, driving alignment between their goals and NewDay’s strategic objectives. Working cross-functionally with teams across Product, Risk, Legal, Finance, and Technology, you’ll identify opportunities to enhance performance, improve the customer journey, and maximise long-term value for both the partner and NewDay. This is a high-impact role that blends commercial ownership, strategic leadership, and relationship management in a fast-paced, innovative environment.

You will deliver:

• Define the growth strategy for the product, including new acquisitions and repeat usage, by gaining a thorough understanding of partner goals and finding ways to align these with NewDay’s objectives.
• Create action plans to enhance the product and provide insights to the Product team for roadmap development.
• Serve as the primary point of contact for NewDay’s Enterprise Partner(s) with responsibility for program performance.
• Develop the embedded finance programme to deliver desired customer outcomes and commercial objectives for NewDay and the partner.
• Deliver all P+L based performance targets for allocated partner(s) with a focus on new customer recruitment and usage of the product.
• Analyse the customer journey to pinpoint opportunities for cost savings and improvements, and coordinate with NewDay and partner stakeholders to capitalise on these opportunities.
• Develop effective strategies for acquiring new customers in collaboration with commercial teams to enhance unit economics. Ensure proper oversight of sales compliance across all channels.
• Create and manage marketing plans for existing customers (both on and off merchant sites) to boost ongoing product usage, with a focus on increasing interest-bearing balances.
• Oversee the commercial evaluation of marketing initiatives and the optimal allocation of the marketing budget.
• Oversee merchant contractual governance and conduct monthly performance meetings. Manage and finalise legal contracts, understanding and mitigating risks associated with the partnership, including commercial terms, exclusivity, duration, break clauses, and Service Level Agreements (SLAs).
• Contribute to the budget process by identifying risks and opportunities and ensuring the programme’s Profit and Loss (P+L) metrics align with planned levels.

Skills and Experience

Essential:

• Digital payments and financial services with knowledge of the competitor landscape which will enable the role holder to identify risks and opportunities for product performance.
• P&L responsibility and understanding of credit programme drivers, and analytical skills required to assess the size and scale growth initiatives.
• Highly skilled organisational skills and effective in fast-paced organisations, with the ability to manage internal and external stakeholders as the day-to-day role interacts with the Partner contacts and NewDay colleagues across Product & Channels, Credit Risk, Conduct Risk, Legal, Technology and Finance to deliver initiatives.
• Excellent communication and negotiations skills.

Desirable:

• The role will have line management responsibility and requires the leadership/spearheading of the initiatives securing buy-in of the partners/merchants and with support from across the business.
• The role holder is expected to manage the account governance and ensure a culture of risk and control is maintained.