At a Glance
- Tasks: Analyse customer data to drive growth and profitability strategies.
- Company: Join a diverse team at NewDay, a leader in financial services.
- Benefits: Inclusive workplace, career development, and flexible working options.
- Other info: Opportunities for growth in a dynamic and supportive environment.
- Why this job: Make a real impact by optimising customer strategies and driving business success.
- Qualifications: Strong analytical skills, experience with SQL and Excel, and a collaborative mindset.
The predicted salary is between 40000 - 50000 £ per year.
Role Overview
As a Specialist, Commercial Strategy & Analytics, you will play a key role in delivering insight-led commercial strategies across our existing customer portfolio.
You will support a range of activities including Balance Growth, Engagement, and Promotional Strategy, monitoring performance, identifying opportunities and providing recommendations to improve portfolio growth, customer value and profitability.
Responsibilities
- Monitor, analyse and optimise the performance of existing customer commercial strategies, including Balance Growth, Engagement and Promotional activity.
- Identify opportunities to improve portfolio growth, yield and customer outcomes.
- Deliver insightful analysis and recommendations that support strategic decision-making.
- Identify customer segments and pockets of untapped value, using data-driven insights to develop and recommend targeted commercial initiatives.
- Partner with Product, Marketing and Credit Risk teams to design, evaluate and implement strategies aligned to business objectives.
- Support portfolio health through effective performance monitoring, forecasting, financial planning and targeting activities.
- Work closely with Change Delivery teams to implement strategic initiatives, ensuring solutions are delivered on time and achieve the intended commercial impact.
Essential Skills & Qualifications
- Strong quantitative analytical experience within Financial Services.
- Advanced SQL and Excel skills, with experience analysing and manipulating complex datasets.
- Strong numerical, problem-solving and critical-thinking skills.
- Ability to assess the commercial and customer impact of pricing and strategic changes.
- Strong communication skills with the ability to present complex analysis and recommendations to non-technical audiences.
- A collaborative, proactive approach with a willingness to support wider team objectives.
- Preferred / Additional Skills
- Experience working with consumer lending products such as credit cards, loans or mortgages.
- Knowledge of the regulatory environment within consumer lending.
- Experience supporting the delivery of complex change initiatives within Financial Services.
- Python experience.
Externally this role could be known as Portfolio Strategy Analyst, Credit Strategy Analyst, Portfolio Analytics Analyst, Customer Portfolio Analyst, and Commercial Strategy Analyst.
At New Day, we value all types of diversity.
We're an equal opportunity employer and believe that our differences create a vibrant, authentic working culture.
We want all our colleagues to feel able to bring their whole selves to work.
We don't discriminate on the basis of protected characteristics or identities.
We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process.
Tell us if you need accommodations: We'll put reasonable adjustments in place to support you.
We work with Textio to make our job design and hiring inclusive.
Specialist, Existing Customer Profitability Analytics employer: NewDay Cards Limited
NewDay Cards Limited is an excellent employer that fosters a dynamic and innovative work culture in the heart of Greater London. Employees benefit from comprehensive training and development opportunities, ensuring continuous personal and professional growth while working on impactful projects that enhance customer engagement. With a focus on collaboration and creativity, this role offers a unique chance to make a meaningful contribution in a supportive environment.
