At a Glance
- Tasks: Lead a dynamic team to enhance customer communications and drive impactful strategies.
- Company: Join NewDay, a forward-thinking company focused on customer connection and clarity.
- Benefits: Inclusive culture, career growth opportunities, and a chance to shape customer experiences.
- Other info: Embrace diversity and inclusivity in a vibrant work environment.
- Why this job: Make a real difference in customer communications while working with innovative teams.
- Qualifications: Experience in customer communications strategy and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
NewDay is searching for a Senior Manager Customer Communications. As a Senior Manager, you’ll build and lead a newly formed team within NewDay’s Marketing & Communications function. The role focuses on driving the Communications approach and governance for NewDay’s Card and Embedded Finance products – ensuring customers feel confident and connected through clear communications across the lifecycle. This is a high‑impact opportunity to work at the centre of customer communications strategy and governance.
Responsibilities
- Own customer communications governance, best practices and execution standards across the business.
- Directly lead select communications journeys such as customer statements and payments, while working with stakeholders to identify “hot spot” areas which this team will map and drive recommendations for improvement.
- Use structured problem solving to create clarity for ownership of key customer comms topics, and standardise comms processes across the business.
- Embed and document our refreshed approach to customer communications through updates to policies, processes and frameworks.
- Build and lead a high‑performing team, responsible for comms development, ownership and optimisation, as well as driving best practice and learnings across the organisation.
- Work cross‑functionally with teams including Creative Studio, Commercial Analytics, Salesforce and Product teams ensuring alignment and delivering improvements with strong commercial and customer impact.
Essential Skills
- Experience creating and delivering Customer Communications Strategies across multiple channels within a regulated environment.
- Experience leading end‑to‑end creative development of customer communications, including partnership with an internal or external agency.
- Proven success developing processes, driving resolutions, and shaping undefined areas.
- Strong analytical mindset with comfort with metrics reporting, including analysing data, performance indicators, and market trends to inform recommendations and support evidence‑based decision making.
- Excellent stakeholder management and influencing skills, with experience working cross‑functionally to deliver shared outcomes.
- Excellent written and verbal skills, with comfort creating and sharing customer experience and communications recommendations with senior audiences.
- Ability to operate with pace and adaptability in a dynamic environment, utilising enthusiasm for innovation and change to respond effectively to evolving priorities.
- Experience leading and developing teams.
Plus Skills
- Experience working within financial services or another regulated industry.
- Experience leading the governance element of customer communications in support of Consumer Duty.
- Experience using tools such as UserZoom to inform customer insight.
- Experience using AI tools to improve efficiency and workflows, with enthusiasm for further tool exploration.
- Experience with Salesforce Marketing Cloud platform.
Equal Opportunity
At NewDay, we value all types of diversity. We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of protected characteristics or identities. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process. Tell us if you need accommodations: We’ll put reasonable adjustments in place to support you. We work with Textio to make our job design and hiring inclusive.
Senior Manager, Customer Communications employer: NewDay Cards Limited
At NewDay, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of the financial services sector. Our commitment to employee growth is evident through our focus on building high-performing teams and fostering a culture of innovation and inclusivity. With a strong emphasis on clear communication and collaboration, we empower our employees to drive impactful customer strategies while enjoying a supportive atmosphere that values diversity and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Customer Communications
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for NewDay Cards Limited and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like NewDay Cards Limited are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with NewDay Cards Limited on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at NewDay Cards Limited. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Senior Manager, Customer Communications
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit NewDay Cards Limited. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of NewDay Cards Limited:Show us that you’ve done your homework! In your application, briefly mention what you admire about NewDay Cards Limited’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at NewDay Cards Limited
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at NewDay Cards Limited will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At NewDay Cards Limited, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
