At a Glance
- Tasks: Lead and shape customer communications for a dynamic team at NewDay.
- Company: Join an innovative company transforming consumer credit with cutting-edge technology.
- Benefits: Inclusive culture, career growth, and the chance to make a real impact.
- Other info: Flexible working environment with a focus on diversity and inclusion.
- Why this job: Be at the forefront of enhancing customer experiences across multiple channels.
- Qualifications: Experience in customer communications and strong stakeholder management skills.
The predicted salary is between 45000 - 55000 £ per year.
As a Manager, Customer Communications, you’ll join a newly created team in a brand-new role, giving you the opportunity to help shape how we manage and develop customer communications at New Day.
You’ll focus on making sure our operational communications are clear, effective and customer-led across a range of channels.
You’ll take ownership of key customer journeys, identify opportunities to improve the way we communicate, and work across the business to create better experiences and outcomes for our customers.
How you’ll contribute Lead the development of key customer communication journeys, including monthly statements and payments, taking end-to-end accountability for their clarity, accuracy, consistency and performance.
Partner with stakeholders to identify and map customer journey “hot spots”, recommending and driving improvements to how customers experience and engage with our products.
Work cross-functionally with Customer Services, Product, Partnerships, Data Analytics, Legal, Brand, Creative and Salesforce teams to deliver effective communications and customer journeys.
Support campaign reporting and analyse performance with key stakeholders, using customer insights and data to continually improve engagement and outcomes.
Manage campaign budgets and approvals while contributing to a collaborative, innovative and customer-focused culture across the Marketing & Communications team.
- We're looking for these essential skills
- Strong customer communications management experience, with experience developing and delivering operational communications across multiple channels, building customer journeys and supporting automated communications.
- Strong customer communications development experience, with the ability to take communications from initial brief and customer need through to final delivery, working closely with creative and cross-functional teams.
- A data-driven mindset, with experience tracking communication performance, interpreting key metrics and demonstrating the impact of customer communications.
- Strong stakeholder management skills, with the ability to collaborate across teams such as Commercial, Data Analytics, Brand, Legal, Product and Customer Services.
- The ability to work at pace and adapt to changing priorities, with an enthusiasm for innovation, continuous improvement and change.
- It's a plus if you also have these skills
- An active interest in industry trends and challenger brands across credit, banking and financial services, bringing fresh ideas and inspiration into campaigns.
- Experience working within a regulated industry or another environment requiring strong governance, accuracy and attention to detail.
- Hands-on experience using HTML and platforms such as Salesforce Marketing Cloud to build and optimise customer campaigns.
- Experience designing and delivering test-and-learn roadmaps, using customer research or testing tools such as User Zoom to validate ideas and improve customer journeys.
- #BC1 #LIHybrid
At New Day, we value all types of diversity.
We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture.
We want all our colleagues to feel able to bring their whole selves to work.
We don’t discriminate on the basis of protected characteristics or identities.
We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process.
Tell us if you need accommodations: We’ll put reasonable adjustments in place to support you.
We work with Textio to make our job design and hiring inclusive.
Permanent We help people move forward with credit and help our colleagues to move their careers forward too.
Through innovative consumer credit and embedded finance products powered by groundbreaking technology, we deliver over 300 million transactions every year.
Our brands include Aqua, Marbles, Fluid, Bip and New Pay.
We partner with leading brands such as AO, Argos, Boohoo, John Lewis and Lloyds Bank.
Over 5 million UK customers are supported by our award-winning customer service.
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Manager, Customer Communications in London employer: NewDay Cards Limited
NewDay is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to make impactful contributions. With a focus on professional development, you will have access to growth opportunities while working in a dynamic environment that values your insights and expertise. The hybrid working arrangements provide flexibility, allowing you to balance your professional and personal life effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Customer Communications in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for NewDay Cards Limited and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like NewDay Cards Limited are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with NewDay Cards Limited on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at NewDay Cards Limited. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Manager, Customer Communications in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit NewDay Cards Limited. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of NewDay Cards Limited:Show us that you’ve done your homework! In your application, briefly mention what you admire about NewDay Cards Limited’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at NewDay Cards Limited
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at NewDay Cards Limited will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At NewDay Cards Limited, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
