At a Glance
- Tasks: Build and deliver customer communications using Salesforce Marketing Cloud, focusing on email and automation.
- Company: Join a diverse team at NewDay, committed to inclusivity and innovation.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Flexible working options and a culture that values your unique contributions.
- Why this job: Make an impact by optimising customer journeys and improving communication strategies.
- Qualifications: Experience with Salesforce Marketing Cloud and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
This is a great opportunity to join our Digital Communications team, supporting the delivery and continuous improvement of customer communications through Salesforce Marketing Cloud (SFMC). As a Salesforce Marketing Cloud Associate, you’ll play a hands‑on role in building and delivering customer communications at scale, primarily email and automation. While supporting day‑to‑day operational delivery, you will also contribute to larger projects and platform improvements, developing your expertise over time.
Responsibilities
- Build, test and deploy customer communications, primarily email and SMS, using Salesforce Marketing Cloud, including supporting copy changes and BAU updates.
- Support and maintain marketing automations and customer journeys, ensuring they run efficiently and are optimised over time.
- Carry out platform audits, clean‑up activity and housekeeping to improve performance, governance and reduce inefficiencies.
- Identify and improve legacy processes (e.g. naming conventions, outdated journeys and manual workflows).
- Act as a point of contact for internal queries, supporting customer operations teams with investigations, checks and issue resolution.
- Collaborate with ECM, data and customer support teams to ensure communications are accurate and effectively delivered.
- Produce clear documentation, while contributing to campaign delivery, platform projects, migrations and onboarding initiatives.
Qualifications
- Experience using Salesforce Marketing Cloud.
- Hands‑on experience building emails using HTML/CSS.
- Experience delivering work from initial brief through to execution.
- Strong organisational and time‑management skills, with the ability to prioritise effectively.
- Comfortable working with data, segmentation and audience targeting, with an interest in developing technical/data skills.
- Strong communication and collaboration skills across cross‑functional teams.
- Proactive mindset with the ability to identify issues, improve processes and document clearly.
Preferred Skills
- Experience with SQL or querying data, and/or QA, testing or peer review.
- Familiarity with Jira or agile ways of working.
- Salesforce Marketing Cloud certifications.
- Experience in a data‑driven or B2C environment.
Equal Opportunity Statement
At NewDay, we value all types of diversity. We’re an equal‑opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of protected characteristics or identities. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process. Tell us if you need accommodations: we’ll put reasonable adjustments in place to support you.
Associate, Salesforce Platform employer: NewDay Cards Limited
At NewDay, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Salesforce Marketing Cloud Associate, you will benefit from hands-on experience in a dynamic team environment, with ample opportunities for professional growth and development. Our commitment to diversity ensures that every voice is heard, making it an excellent place for those seeking meaningful and rewarding employment in the heart of digital communications.
StudySmarter Expert Advice🤫
We think this is how you could land Associate, Salesforce Platform
✨Dive into Marketing Meetups
Get yourself to local marketing meetups and networking events. These are gold mines for entry-level folks like us to meet industry pros and learn what skills are hot right now. Plus, you never know who might be looking for someone like you to hire—make those connections count!
✨Start a Personal Project
Why not kick off a blog or a social media account where you can showcase your marketing skills? Share insights, strategies, or even trends you spot. This not only lets potential employers see what you can do but also helps you build a portfolio that's all your own!
✨Engage in Online Marketing Communities
Join online platforms like LinkedIn Groups or Reddit communities focused on marketing. Engage in conversations, ask questions, and share your thoughts on industry trends. This visibility can lead to recommendations or even job notices that aren’t widely advertised!
✨Keep an Eye on Creative Internships
Look out for internships on company websites, especially those like NewDay Cards Limited who value fresh perspectives. Many companies offer entry-level roles as a stepping stone, so apply through their careers page and embrace the chance to shine!
We think you need these skills to ace Associate, Salesforce Platform
Some tips for your application 🫡
Show Off Your Creativity!:In marketing and communications, creativity is key! Make sure your application showcases your unique style. Whether it’s in your CV or cover letter, use dynamic language and possibly even a personal branding statement that reflects who you are and what you can bring to NewDay Cards Limited.
Demonstrate Your Writing Skills:Solid writing skills are a must in this field. Include samples of your work along with your application—whether it’s blog posts, social media campaigns you’ve created, or even university projects. This not only highlights your abilities but also gives us an insight into your writing style.
Tailor Your Application:For an entry-level position, we want to see your potential and enthusiasm. Research NewDay Cards Limited and relate your experiences or coursework to the specific marketing strategies we use. Make it clear why you want to work with us and how you can contribute to our mission.
Don’t Skip the Personal Touch!:In your cover letter, add a few lines about why marketing and communications excite you. Personal anecdotes about experiences you've had or moments that sparked your interest in the field can show us your passion and drive. And remember, we love candidates who take the time to apply through our website!
How to prepare for a job interview at NewDay Cards Limited
✨Show off your creative flair!
In marketing communications, creativity is key. Make sure to prepare a portfolio showcasing any relevant projects you've worked on, whether that’s social media campaigns, design work, or interesting content you’ve created. Let your personality shine through—it's all about how you can engage an audience!
✨Brush up on your tools and trends
Familiarise yourself with common marketing tools and platforms like Hootsuite, Canva, or Google Analytics. If you know about the latest trends in digital marketing, such as influencers or content marketing strategies, you'll show you're proactive and ready to dive into the role at NewDay Cards Limited.
✨Demonstrate your passion for the industry
Since this is an entry-level position, don't worry about extensive experience—focus on your enthusiasm and eagerness to learn. Be prepared to talk about why you're interested in marketing communications and how it fits into your career goals. Showing this passion can really set you apart!
✨Nail that STAR technique
Many interviews in marketing communications may involve behavioural questions. Use the STAR technique (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving abilities. Prepare a couple of examples related to teamwork or creative projects to illustrate your points well!
