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For Companies At a Glance
- Tasks: Lead and inspire a dynamic team to deliver exceptional service in healthcare.
- Company: Join Newcross Healthcare Solutions, a leading provider in temporary nursing staffing.
- Benefits: Flexible hybrid working, competitive pay, and a supportive team culture.
- Why this job: Step up as a leader and make a real impact in the healthcare sector.
- Qualifications: Proven team management experience and excellent communication skills.
- Other info: Embrace a vibrant work environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Job Title: Regional Operations Shift Lead
Reporting to: Regional Operations Booking Manager
Location: Hybrid – Bristol Office
Contract type: Permanent
Working Pattern: Hours: Full-time and part-time positions available. Hours to be discussed and can be flexible. Applicants must be able to work evenings and weekends.
Who are we? At Newcross Healthcare, we’re transforming healthcare through innovation, technology, and education—anchored by our values of Integrity, Respect, Empathy, and Teamwork. As one of the UK’s leading providers of healthcare staffing and professional development, we empower thousands of health and social care professionals with smarter workforce tools, free digital learning, and accredited training. By combining professional excellence and intelligent technology with genuine human compassion, we’re shaping a more connected, caring future for healthcare. Our values guide everything we do, ensuring exceptional care for patients and unwavering support for our teams.
What you’ll do
- Acting as the point of escalation for your shift – resolving issues and supporting your team to keep everything on track.
- Driving shift performance across HealthForce and Community Care – owning your hours, results, and delivery targets.
- Filling shifts and managing workforce deployment to keep client commitments running smoothly.
- Tackling complex community care challenges – thinking outside the box, finding solutions, and ensuring continuity of care.
- Owning new business that lands in your shift – onboarding, coordinating, and setting it up for success.
- Handling client complaints or escalations swiftly and professionally.
- Managing workforce performance issues in real time – addressing problems before they grow.
- Reporting performance and handing over shift updates to the Regional Bookings Manager and operational leads.
What we’ll be looking for
- Someone who thrives on accountability, energy, and pace.
- You’re a natural problem solver who can stay calm under pressure, make decisions confidently, and inspire others to perform at their best.
- You’ll be just as comfortable filling a shift as you are leading one.
- This isn’t a desk job or a box-ticking exercise – it’s a chance to lead from the front, keep the operation moving, and play a pivotal role in the growth and success of the region.
- Flexible to work weekends and bank holidays.
- Bonus points for healthcare knowledge!
What happens next
Complete our Smart Application process to self qualify: To apply for this role, please submit your CV and complete the short screening questionnaire which will help us review your application more efficiently and ensure we’re a good match for one another.
To find out more about us click here: https://www.newcrosshealthcare.com/
We look forward to learning more about you!
Equality, diversity, and inclusion
We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us and we will talk to you about how we can assist.
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Regional Operations Shift Lead employer: Newcross Healthcare Solutions
Contact Detail:
Newcross Healthcare Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Shift Lead
✨Tip Number 1
Network like a pro! Reach out to current employees at Newcross Healthcare Solutions on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and problem-solving. Think of examples from your past experiences that showcase your leadership skills. We want to see how you can inspire and motivate a team!
✨Tip Number 3
Show your passion for healthcare! Research Newcross and be ready to discuss how you can contribute to their mission. Highlight any relevant experience or knowledge you have in the healthcare sector – it’ll set you apart from the crowd.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Regional Operations Shift Lead
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated teams in the past and what strategies you've used to drive performance. Be specific about your achievements!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the extra step to connect their background with our needs.
Be Proactive and Solution-Focused: In your written application, showcase your proactive mindset. Share examples of how you've tackled challenges head-on and provided solutions. This will demonstrate that you’re the kind of person who thrives under pressure, just like we do at Newcross!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Newcross Healthcare Solutions
✨Know the Company Inside Out
Before your interview, take some time to research Newcross Healthcare Solutions. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Regional Operations Shift Lead, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or driven performance. Be ready to discuss how you can inspire others to achieve excellence.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and multitasking abilities. Think of situations where you've had to handle escalations or complex cases. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Your Flexibility and Team Spirit
Highlight your willingness to work flexible hours, including weekends and bank holidays. Also, share examples of how you've fostered team spirit in previous roles. This aligns perfectly with the company’s culture and shows that you're a team player who celebrates success.
