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- Tasks: Be the key contact for client bookings and support healthcare teams daily.
- Company: Join Newcross Healthcare Solutions, a leading provider in temporary nursing and healthcare staffing.
- Benefits: Enjoy a hybrid work model, competitive salary, and potential bonuses.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Embrace diversity and inclusion in a supportive team where every day is unique.
The predicted salary is between 21000 - 30000 £ per year.
Job Title: Regional Operations Executive
Reporting to: Regional Booking Manager
Location: Hybrid, Hamilton, Scotland – some hours / days required in office
Salary: £26,500 pa + up to £6,000 pa bonus
Hours: 37.5 hours per week
To be worked Monday – Friday 12:00pm – 10:00pm and to include some weekend working
(Can be discussed at Interview)
Training: Up to 3 weeks full time (may be 2 weeks) in the Hamilton Office. 9:00am – 5:30pm.
Who are we?
Today, with technology at the very core of its operations, Newcross is one of the UK’s leading providers of temporary nursing and healthcare staffing solutions with ambitions to become the world’s largest nursing platform. By creating a more dynamic, effective and efficient business model that will revolutionise the experience for both colleagues and clients, Newcross wants to redefine excellence in the healthcare industry and continually disrupt the market.
Who are you:
In this fast-paced role, you’ll be the first point of contact for client bookings and a vital support for our healthcare teams via phone, email, and live chat. You’ll coordinate schedules, solve problems on the fly, and ensure every interaction is smooth, professional, and leaves a lasting positive impression.
From booking shifts to promoting our Health Force Go App, from handling live chat enquiries to ensuring compliance – you’ll be right at the centre of our operations.
What You’ll Do:
- Be the go-to contact for client bookings and healthcare staff queries.
- Manage staff scheduling via bespoke software, ensuring client requirements are met.
- Handle live chat enquiries for Health Force, Community Care, and Recruitment teams.
- Train and support care staff in using our Health Force Go App.
- Maintain strong working relationships with workforce and recruitment teams.
- Problem-solve booking challenges quickly and effectively.
- Upsell services to clients to support business growth.
- Maintain accurate documentation and ensure compliance with processes.
- Build strong client relationships and gather feedback for improvement.
- Adapt quickly to changing client needs or staff availability.
What We’re Looking For:
- Experience in customer service or contact centre environments.
- Excellent communication skills and the ability to juggle multiple tasks.
- Strong IT skills and quick to learn new systems.
- Problem-solving mindset and conflict resolution skills.
- Ability to work confidentially and with discretion.
- Attention to detail and accurate data entry skills.
- Cultural sensitivity and adaptability in diverse situations.
- Positive, proactive, and able to work well under pressure.
- Knowledge of healthcare operations is a bonus.
If you’re ready to join a fast-moving, supportive team where no two days are the same – and where your skills will have a direct impact on the quality of care our clients receive – then this is the role for you.
Apply today and help us connect great people with the care that changes lives.
Equality, diversity, and inclusion:
We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us and we will talk to you about how we can assist.
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Regional Operations Executive employer: Newcross Healthcare Solutions
Contact Detail:
Newcross Healthcare Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Executive
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially temporary staffing solutions. Understanding the challenges and needs of both clients and healthcare professionals will help you stand out during conversations.
✨Tip Number 2
Practice your communication skills, particularly in handling queries via phone, email, and live chat. Being able to demonstrate your ability to manage multiple tasks while maintaining professionalism is key for this role.
✨Tip Number 3
Get comfortable with technology and software used in scheduling and booking operations. Showing that you can quickly learn new systems will give you an edge over other candidates.
✨Tip Number 4
Network with current or former employees of Newcross Healthcare Solutions. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
We think you need these skills to ace Regional Operations Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Regional Operations Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or contact centre environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving skills and ability to manage multiple tasks.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your organisational skills, communication abilities, and adaptability in fast-paced environments. Make sure to mention your interest in healthcare operations if applicable.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Newcross Healthcare Solutions
✨Showcase Your Organisational Skills
As a Regional Operations Executive, you'll need to demonstrate your ability to manage schedules and coordinate tasks effectively. Prepare examples from your past experiences where you successfully organised multiple priorities or solved scheduling conflicts.
✨Emphasise Communication Abilities
This role requires excellent communication skills, both verbal and written. Be ready to discuss how you've handled client interactions in the past, especially in high-pressure situations. Practice articulating your thoughts clearly and confidently.
✨Demonstrate Problem-Solving Mindset
The ability to think on your feet is crucial for this position. Prepare to share specific instances where you encountered challenges and how you resolved them. Highlight your proactive approach to problem-solving and adaptability to changing circumstances.
✨Familiarise Yourself with Healthcare Operations
While not mandatory, having knowledge of healthcare operations can set you apart. Research Newcross Healthcare Solutions and understand their services, particularly the Health Force Go App. This will show your genuine interest in the role and the company.
